---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Microsites

# Microsites {#ariaid-title1}

Release version: Australia  
Updated April 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Microsites

The Rich Content Editor in ServiceNow's Employee Center Pro enables content managers and administrators to create HTML-based microsite content and portal pages using a visual drag-and-drop interface.
It is designed for users with little or no HTML or CSS knowledge, allowing the creation of rich content sections without IT involvement.
The editor supports adding components like containers, images, videos, and links, and provides a preview for desktop, tablet, and mobile devices.
Content integrates seamlessly with existing portal themes unless custom styles are applied.
Show full answer Show less  

## Building Microsites

Microsites are built through a simple process:

* Create a Rich Content record to start the content.
* Design the page layout using predefined modules (with headers, text, images) or custom layouts with columns.
* Add components such as text boxes, images, videos, and buttons.
* Adjust the canvas size to create responsive content for desktop, tablet, and mobile platforms (best to design desktop first).
* Optionally, select or request language translations to support multilingual content delivery.
* Publish the content to users via publish plans or more advanced campaign configurations.

## Rich Content Editor Interface and Features

* The editor includes a canvas area for content assembly, a component library to drag-and-drop elements, and a menu bar for canvas modifications.
* Each component has a settings tab for customization, with direct manipulation available through a toolbar when a component is selected.
* Source code editing is available if enabled by an administrator.
* Accessibility is enhanced with keyboard shortcuts for common actions such as saving, formatting, and navigating the toolbar and style manager.

## Search and Content Management

Employee Center's global search uses AI Search to find published microsite content based on keywords. Role-based access controls ensure:

* Admins can view unpublished content in search results.
* Content managers and approvers see content outside their audience but cannot access it unless authorized.

## Additional Considerations

* The editor respects portal themes through a system property controlling preview appearance.
* Related capabilities include editing source code, content versioning, and multilingual support within the Content Library.

This solution empowers ServiceNow customers to efficiently create and manage rich, responsive microsite content for employee portals, improving self-service experiences without requiring technical skills.  
Rich Content Editor enables content managers and admins to create HTML-based content for the Employee Center Pro topic and portal pages using a visual drag-and-drop interface.
You can create a layout, add components (such as containers, images, videos, and links), and adjust the settings of the components with little or no HTML or CSS (cascading style sheets) knowledge. The Rich Content Editor allows
non-technical users to build sections of pages without the help of IT or technical users.

The Rich Content Editor provides a library of components and a canvas area, where you use drag-and-drop method to create your content. The components can be edited individually and you can preview what you're creating on a desktop,
tablet, or mobile device before you make your content available to your audience.  
Creating content does not interfere with your portal theme or color. Published content that does not use custom style changes uses the theme of the underlying portal page.  
Note:  
The Rich Content Editor uses the sn_cd.preview.portal_url_suffix sys property to determine the portal theme to use for the content you create. Using the preview portal when creating rich content reflects the portal theme to provide an example of how the content will appear. For more information, see [Properties installed with Content Publishing](https://servicenow-prod.fluidtopics.net/dIkoEN3iqyOXBNvNdvXRsQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.").

## Overview of building microsites {#ec-rich-content__section_pzv_1fv_jyb}

The Rich Content Editor makes it possible to build HTML content with little or no HTML or CSS (cascading style sheets) knowledge, using the following process:

1. Create the Rich Content type record: [Create rich content](https://servicenow-prod.fluidtopics.net/x8NGnpO~5CnjouzxAHSOAA "Use the Rich Content Editor to build long form content with an easy to use web styled tool.")
2. Create the page layout.
   * Modules are predefined content layouts comprised of header, paragraph text, and images. See [Add predefined content layouts with the Rich Content Editor](https://servicenow-prod.fluidtopics.net/ET73ITBt9BQ6ZBco1f0TmQ "Use modules to easily add new content layouts containing headers, paragraph text, and images. Choose from layouts comprised of three vertical cards, three horizontal cards, or a side-by-side configuration with an image positioned to the right of a text block.")
   * Columns are containers that enable you to define a custom layout. See [Add columns with the Rich Content Editor](https://servicenow-prod.fluidtopics.net/Y~GnPUzXyGtiIssnGPrhXA "Use the Rich Content Editor canvas to create columns to help define and organize your layout for your page.")
   {#ec-rich-content__ul_jzv_qft_wxb}
3. Add components such as images, videos, text boxes, and buttons.
4. Change the canvas size to create content for tablet and mobile.  
   Note:  
   For best results when creating content for all three platforms, first create your content for desktop, then tablet and mobile.
5. (Optional) Select a different language to view your session in or request a language translation for the content you're creating. For more information, see [Multilingual support in the Content Library](https://servicenow-prod.fluidtopics.net/mKLddjphWbcI_kz1R5k1Fg "The Content Library includes two features for multilingual content creation: Translate content (content translation workflow) and Switch language (changes the interface language).").
6. Make the content available to users via a publish plan: [Create a publish plan for your content](https://servicenow-prod.fluidtopics.net/IThehn9eAn61j_evzd3rlg "After you create content in the Content Library, add one or more publish plans to control where the content is delivered, the audience, and the period of time it is available.")

   Alternatively, you can build out a more robust publishing configuration using campaigns: [Creating campaigns](https://servicenow-prod.fluidtopics.net/8kw2zexSIT6JCIVyfFLXGw "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.")
{#ec-rich-content__ol_n3g_2fv_jyb}

## Rich Content Editor interface {#ec-rich-content__section_gm5_h3d_mbc}

The Rich Content Editor interface is comprised of a canvas where you assemble the content, content components that you drag into the canvas, and menu bar icons to modify the canvas.  
Note:  
If the Edit Source code icon does not appear, ask an admin to enable the Edit code property. See [Properties installed with Content Publishing](https://servicenow-prod.fluidtopics.net/dIkoEN3iqyOXBNvNdvXRsQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.")

When you select a component, a toolbar appears at its top-left corner, allowing you to manipulate the component directly. Each component offers a variety of customization options that are accessed from the
Settings tab.

## Keyboard shortcuts for accessibility {#ec-rich-content__section_wl3_3zj_ydc}

You can assemble microsites and news articles in the Rich Content Editor using a keyboard for improved accessibility.

The Rich Content Editor supports many operating system and text formatting shortcuts, including Save, Bold, and Undo. In Content Publishing versions 33.0.9 and later, users can navigate the top toolbar and style manager using the
right, left, up, and down arrow keys. You can use these additional keyboard shortcuts to support your content creation:
{#ec-rich-content__table_wqd_zcb_fbb__entry__3}

| Action | Mac keyboard shortcut | Windows keyboard shortcut |
|-|-|-|
| Paste and match style of selected text box | Shift+Option+Command+V | Shift+Alt+Windows+V |
[Table 1. Keyboard shortcuts]

{#ec-rich-content__table_wqd_zcb_fbb}  
Tip:  
With the Rich Content Editor, you can easily use your keyboard to select individual canvas components. You can add text and columns, create text sections within those columns, and
update headings within each section to adjust the styling and fonts to your liking; it helps you customize your content in a simple and convenient way.

See [Next Experience keyboard shortcuts](https://www.servicenow.com/docs/access?context=next-experience-keyboard-shortcuts&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for additional information.

## Searching for Rich content {#ec-rich-content__section_txp_vby_rcc}

When employees enter a keyword in the global search bar, Employee Center uses AI Search to return published pages containing that keyword in the content name or body.

AI Search returns additional results based on user roles:

* Users with either the system admin or content admin role can see unpublished content.
* For users with the content manager, content admin, or content approver roles, search results include content for which they are not the audience. However, they cannot view the content unless they are part of the configured audience.
{#ec-rich-content__ul_ps1_wdw_22c}
**Related concepts**   

* [Editing source code in the Rich Content Editor](https://servicenow-prod.fluidtopics.net/Ks9vljlqmbUHAsJNXGhzEQ "Modify the HTML and CSS source code for all the elements in the canvas or for a specific element.")
* [Content versioning](https://servicenow-prod.fluidtopics.net/mzY5V_LLGLHcdg9OfvksEw "Content versioning tracks changes made to Portal and Rich content types after they are published, enabling managers to view previous versions of content.")
* [Multilingual support in the Content Library](https://servicenow-prod.fluidtopics.net/mKLddjphWbcI_kz1R5k1Fg "The Content Library includes two features for multilingual content creation: Translate content (content translation workflow) and Switch language (changes the interface language).")