--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Health Screening # Employee Health Screening {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Health Screening The ServiceNow® Employee Health Screening application helps organizations screen employees and visitors before they enter the workplace to ensure compliance with health and safety requirements such as temperature checks and personal protective equipment (PPE). This screening process supports compliance with organizational entry policies and helps determine if it is safe for individuals to access workplace facilities. Show full answer Show less The application is part of the Safe Workplace suite designed to support organizations in safely resuming operations post-emergencies or pandemics. It integrates with other Safe Workplace applications and ServiceNow® Customer Service Management to extend health screening capabilities to consumers and contacts via customer service portals. ## Key Features * **Health Screening and Compliance:** Screen users against organizational health criteria, including global temperature thresholds, and require agreement to safety policies before entry. * **Custom Messaging and Notifications:** Add custom messages during health screenings and send email notifications, such as Employee Readiness Surveys, to assess workforce preparedness. * **Visitor Screening:** Screen visitors using mobile or desktop devices to verify their entry eligibility. * **Dashboard and Reporting:** Use the Employee Health Screen Overview dashboard to monitor entry requests, track denied entries, and analyze trends by site to manage return-to-work progress effectively. * **Integration with Safe Workplace Suite:** Works alongside applications like Employee Readiness Surveys, Emergency Outreach, Workplace Core, and PPE Inventory Management for comprehensive workplace safety management. * **Guided Setup:** Simplifies configuration of Safe Workplace and Emergency Response Management applications through a task-based setup interface. * **Federal Environment Support:** Available for federal customers in IL4 or FedRAMP environments with specific installation instructions and compliance responsibilities. ## Installation and Configuration * Admins can install the application from the ServiceNow Store, including demo data and related plugins. * Set global temperature thresholds to evaluate health screening results. * Customize messaging and notification templates to align with organizational guidelines and legal requirements. ## Important Considerations for Customers * Organizations are responsible for configuring the application to comply with applicable laws and regulations, including data protection and employment laws. * Templates and suggested language provided are not legal advice and should be tailored to meet specific organizational needs. * Government agencies must verify ethical approval for use and remain responsible for compliance with relevant regulations. ## Additional Resources * Access release notes, implementation guides, and training through ServiceNow University and Customer Success Center. * Engage with the ServiceNow community for peer support and best practices. Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace. The ServiceNow® Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it's safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities. Use guided setup to implement Safe Workplace suite apps : The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). ## Integrate with Customer Service Management {#employee-health-screening__section_rxl_p2v_ymb} Use ServiceNow® Customer Service Management and Employee Health Screening together to provide consumers and contacts with access to a health verification form on your Consumer or Customer Service Portals. Conduct health screenings for consumers and contacts before they can be granted entry to a location. For more information about using Customer Service Management with Employee Health Screening, see [Integrate Customer Service Management with Safe Workplace applications](https://www.servicenow.com/docs/access?context=csm-integration-safe-workplace&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). ## Use with other Safe Workplace suite applications {#employee-health-screening__section_jm5_b3v_rlb} Employee Health Screening is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19. * With the [Employee Readiness Surveys](https://servicenow-prod.fluidtopics.net/jKg0OdtXqf7WPIln1V6ZVA "The ServiceNow Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey.") application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey. * With the [Emergency Outreach](https://servicenow-prod.fluidtopics.net/k8iXPEbAPZzdT_fJhVrbdQ "Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.") application, notify employees of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request an employee response. You can also configure other preferred communication channels. * With the [Workplace Core](https://servicenow-prod.fluidtopics.net/T9AnTG7apYUMB1YNLEZeug "The ServiceNow Workplace Core application manages workplace locations, reservations, visitors, and moves for your organization.") application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use. * You can manage the inventory of safety equipment for your workforce with the [Workplace Personal Protective Equipment Inventory Management](https://servicenow-prod.fluidtopics.net/4L8p0ljJsFXf48owHUGNsQ "Use the ServiceNow Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety  of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.") application. {#employee-health-screening__ul_urt_ptc_slb} All Safe Workplace suite applications are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). ## Safe Workplace suite for federal customers {#employee-health-screening__section_ldt_jmc_slb} Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.{#employee-health-screening__safe-workplace-wsd-fedramp} {#employee-health-screening__table_kxr_yz3_blb__entry__2}{#employee-health-screening__p_lwb_nfg_h1c}{#employee-health-screening__p_nwb_nfg_h1c}{#employee-health-screening__p_qwb_nfg_h1c}{#employee-health-screening__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#employee-health-screening__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Table 1. Installation instructions for self-hosted and federal environments] {#employee-health-screening__table_kxr_yz3_blb} ## Notice regarding use by organizations {#employee-health-screening__section_op5_21p_rlb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#employee-health-screening__p_s1g_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#employee-health-screening__p_t1g_nfg_h1c} ## Notice regarding use by government agencies {#employee-health-screening__section_y2f_f1p_rlb} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#employee-health-screening__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#employee-health-screening__p_m3b_nfg_h1c} ## Additional resources {#employee-health-screening__section_zgs_c3m_3hc} * Learn more about what's new and changed, see the [HR Service Delivery release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US). * Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow) * Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html). * Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/). {#employee-health-screening__ul_ahs_c3m_3hc} * **[Install Employee Health Screening](https://servicenow-prod.fluidtopics.net/GwTzn_wpXha28H~TIj8shA#install-emp-health-screening)** You can install the Employee Health Screening application if you have the admin role. This application includes demo data and installs the related store applications and plugins if they are not already installed. * **[Configure Employee Health Screening](https://servicenow-prod.fluidtopics.net/c47H8BVK4XfaMxMZAn4LQw#configure-health-screening)** Set properties to specify the global maximum temperature thresholds in Fahrenheit and Celsius. Temperatures taken during a health screening are compared to the global temperature threshold, established by the company, to allow or deny entry. * **[Add message for users during health screening](https://servicenow-prod.fluidtopics.net/pdePDVhU~XMEnWD7~F3v7Q)** Add an optional custom message for people to read during their health screenings with additional information or guidelines. * **[Add an email notification for daily health verification](https://servicenow-prod.fluidtopics.net/7EqkcnXp6kSdiO8SuqDp0Q)** Add an Employee Readiness Surveys email notification to use for sending the survey link. * **[Verify your health status and compliance](https://servicenow-prod.fluidtopics.net/TAhZiFVZDD6g~2wcIy7GMw)** Verify that you understand and will comply with your organization's safety requirements and policies before you can be allowed entry to the location. * **[Conduct a health screen for entry](https://servicenow-prod.fluidtopics.net/liy5pOIVDYboZnFcfC29UQ)** Use a health screen to verify a person's return requirement status to determine whether the person is able to enter the location. * **[Screen a visitor for entry to the workplace](https://servicenow-prod.fluidtopics.net/BoMGfgsMIcC9lqfO5OEH3A)** Verify the visitor's entry requirement status on your smartphone, tablet, or computer. Then complete and submit the health screening form to determine whether the visitor is able to enter the workplace. * **[Monitor progress with the Employee Health Screen Overview dashboard](https://servicenow-prod.fluidtopics.net/w6UEk9bkNbNHspEEnTZ6HA)** View the dashboard to monitor the entry requests and assess how the return to the workplace is progressing. Evaluate the number of entry requests, how many requests were denied entry, and for what reason. * **[View entry requests](https://servicenow-prod.fluidtopics.net/MUDbxvt8v_BaIc3xLTySFg)** Filter the list of entry requests that were completed to evaluate different areas of your return to work progress. Entry requests are the records submitted by the health screener for each employee who is screened before entry. *[\>]: and then