--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Kiosk Page Customizations # Kiosk Page Customizations {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Kiosk Page Customizations This content explains how ServiceNow customers can customize the Workplace Services Kiosk pages, specifically the Authentication Page and the End Page, to tailor visitor interactions during check-in and check-out processes. These customizations enable more flexible and secure visitor authentication and provide the ability to guide visitors with additional steps after their visit. Show full answer Show less ## Authentication Page Customization After creating an authentication page configuration, you can add various authentication options to control how visitors verify their identity. This is done by adding new entries in the Visitor authentication options list. * **Authentication option:** Defines the method visitors use for authentication. * **Page configuration:** Links the authentication option to a specific authentication page. Available authentication options include: * Check-in and check-out with QR code scanning (requires camera permissions on the kiosk device). * Check-in and check-out with email address. * Check-in and check-out with invitation passcode (from email invite). * Check-in and check-out with phone number. * Check-in and check-out with visitor's full name. These options ensure that visitors can be authenticated using multiple validated methods, increasing security and flexibility. ## End Page Customization Once an end page configuration is created, additional visitor steps can be defined to guide visitors after their visit completion. These steps are added via the Kiosk Next Steps list by filling out the Kiosk Next Step form with the following key fields: * **Name, Title, Subtitle:** Define how the step appears on the kiosk end page. * **Order:** Controls the sequence in which steps are displayed; higher order values appear later. * **Page:** Links the step to a specific end page. * **Active:** Enables or disables the step. ## Practical Benefits for ServiceNow Customers * Enable customized visitor authentication methods to suit organizational security policies and visitor convenience. * Provide clear, ordered next steps on the kiosk end page to improve visitor experience and operational efficiency. * Configure kiosk pages flexibly without the need for additional development, using built-in forms and related lists. These customizations enhance visitor management workflows by ensuring authentication is robust and visitor interactions are well guided. The Page Configurations created for the Workplace Services Kiosk can be further customized by using their related lists. ## Authentication Page {#kiosk-page-customizations__section_d3g_h2n_vbc} After creating an authentication page configuration, you can add the authentication options to the page. To add an authentication option from the Visitor authentication options list, select New, then fill in the Visitor authentication option form. {#kiosk-page-customizations__table_cfq_cjn_vbc__entry__2} | Field | Description | |-|-| | Authentication option | Option used for visitor authentication. For more information, see the following Authentication options table. | | Page configuration | Authentication page configuration that the option is linked to. | [Table 1. Visitor authentication option form] {#kiosk-page-customizations__table_cfq_cjn_vbc} {#kiosk-page-customizations__table_auth_options__entry__2} | Authentication option | Description | |-|-| | Check-in with Qr-code | Visitor must scan the invitation QR code for authentication. The QR code is in the email invite that is sent to the visitor. Note: Ensure that the kiosk operator provides camera permissions on the kiosk to scan the QR code. For more information, see [Setting up a kiosk device](https://servicenow-prod.fluidtopics.net/G6QGyjznrN8waOHuQlb_PQ#setting-up-kiosk-device "Set up a kiosk device by assigning a kiosk to a physical device."). | | Check-out with Qr-code | Visitor must scan the invitation QR code for authentication. The QR code is in the email invite that is sent to the visitor. Note: Ensure that the kiosk operator provides camera permissions on the kiosk to scan the QR code. For more information, see [Setting up a kiosk device](https://servicenow-prod.fluidtopics.net/G6QGyjznrN8waOHuQlb_PQ#setting-up-kiosk-device "Set up a kiosk device by assigning a kiosk to a physical device."). | | Check-in with email address | Visitor must use their email address for authentication. | | Check-out with email address | Visitor must use their email address for authentication. | | Check-in with invitation passcode | Visitor must use the invitation pass code for authentication. The pass code is in the email invite that is sent to the visitor. | | Check-out with invitation passcode | Visitor must use the invitation pass code for authentication. The pass code is in the email invite that is sent to the visitor. | | Check-in with phone number | Visitor must use their phone number for authentication. | | Check-out with phone number | Visitor must use their phone number for authentication. | | Check-in with your name | Visitor must use their full name for authentication. | | Check-out with your name | Visitor must use their full name for authentication. | [Table 2. Authentication options] {#kiosk-page-customizations__table_auth_options} ## End Page {#kiosk-page-customizations__section_hb3_5hn_vbc} After creating an end page configuration, you can add further steps for the visitor. To add a step from the Kiosk Next Steps list, select New, then fill in the Kiosk Next Step form. {#kiosk-page-customizations__table_eqd_f3n_vbc__entry__2} | Field | Description | |-|-| | Name | Name of the next step record. | | Title | Title of the step on the kiosk end page. | | Subtitle | Subtitle of the step on the kiosk end page. | | Order | Order of the step. Steps with a higher order are displayed later in the page. | | Page | End page that the record is linked to. | | Active | Option to make the record active. | [Table 3. Kiosk Next Step form] {#kiosk-page-customizations__table_eqd_f3n_vbc} **Related concepts** * [About visit-related tables](https://servicenow-prod.fluidtopics.net/8Eskdrl0KMGqlGG~nRjYAg "The Workplace Visitor Management application uses three interconnected tables to track everything that happens during a visit from the invitation to the departure. Knowing what each table does helps you configure the application, troubleshoot issues, and know where to look when you have to audit visit activity.") **Related reference** * [Components installed with Workplace Visitor Management](https://servicenow-prod.fluidtopics.net/S5jcc4n7UJL2o7tfQl1L7w "Several types of components are installed with the Workplace Visitor Management application, including tables, user roles, and business rules.") * [Properties installed with Workplace Visitor Management](https://servicenow-prod.fluidtopics.net/eD0VPb7ivBE5VGAkigBiwA "There are several properties available with Workplace Visitor Management.") * [Kiosk Check-in Flow Configuration form](https://servicenow-prod.fluidtopics.net/a_KP8sst1xPRzNQNfYGkWg "Use the Kiosk Check-in Flow Configuration form to create a check-in flow for the Workplace Services Kiosk.") * [Kiosk Check-out Flow Configuration form](https://servicenow-prod.fluidtopics.net/Zn9sq0w~MKy9_IsRWDumpg "Use the Kiosk Check-out Flow Configuration form to create a check-out flow for the Workplace Services Kiosk.") * [Kiosk Page Configuration form](https://servicenow-prod.fluidtopics.net/UdOY8Qs6uzNjxXbX~RHnJA "Use the Kiosk Page Configuration form to create pages for the Workplace Services Kiosk.") * [Location Policy form](https://servicenow-prod.fluidtopics.net/de~ypFNFo7dT3cjt51aEZw "Use the location policy form to assign a visitor policy to a workplace location, apply the policy to internal/external visitors and configure whether the policies require signatures.") * [New visit form](https://servicenow-prod.fluidtopics.net/LXLjiPVYlqtDbHAJ4F3wyQ "Use the New visit form to select a purpose, location, date and time for your visit. Additionally, add visitors and optional co-hosts") * [Additional requirement form](https://servicenow-prod.fluidtopics.net/c~mVju6OktulhZ6eoXnsoQ "The Additional requirement form specifies visitor information that is required while adding a visitor.") * [Differences between Workplace Visitor Management versions](https://servicenow-prod.fluidtopics.net/UBxd8170jE8SC4hPecMRFA "Workplace Visitor Management version 2.0.0 introduces significant architectural, data model, portal, security, and feature changes compared to earlier versions (1.19 or earlier).")