---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create or modify root cause analysis

# Create or modify root cause analysis of a safety incident on the Mobile Agent app {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an agent or a manager, create or edit a root cause analysis on-site using the Mobile Agent app.

## Before you begin

Role required: sn_ohs_im.manager, sn_ohs_im.agent

## Procedure

1. Open the Mobile Agent app on your mobile device.
2. In the navigation bar, tap Home.
3. Tap the Safety incidents icon (![safety incident icon]()) from the quick links section.
4. Open a safety incident record.
5. Tap the Related lists tab and then tap Root cause analysis.
   1. To modify an existing root cause analysis record,  
      * Swipe left on the root cause analysis record to view the edit and delete options.
      * Open the root cause analysis record and tap More options icon ![more options]() then tap edit or delete.
      {#hs-create-modify-rca-incident-mobile-agent__ul_f4w_gvz_yfc}
   2. To add a new root cause analysis record, tap Add new root cause analysis.
   {#hs-create-modify-rca-incident-mobile-agent__substeps_bf4_rb1_zfc}
6. On the form, fill in the details.  
   For more details on the Five why's technique of root cause analysis, see [Perform root cause analysis for a safety incident](https://servicenow-prod.fluidtopics.net/m3VoW4R4OkEA8pRq7OVf~A "Perform a root cause analysis (RCA) for a safety incident as you go through its investigation.").
7. Tap Submit.