---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a visitor policy

# Create a visitor policy {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define a policy that must be accepted by a visitor prior to their arrival. Send email
notification to the visitor about the policy and enable them to accept the policy by
replying to the email​.

## Before you begin

Role required: sn_wsd_visitor.admin

## Procedure

1. Navigate to AllWorkplace Visitor ManagementAdministrationVisitor Policies.
2. Select New.
3. On the form, fill in the fields.  
   {#create-visitor-policy__table_tn4_2b1_c4b__entry__2}

   | Field | Description |
   |-|-|
   | Title | Title of the visitor policy. |
   | Active | Option to activate the policy. |
   | Short Description | Short description about the policy. |
   | Description | Detailed description of the policy. Policy content that should be read and accepted by the visitors. |
   [Table 1. Policy form fields]

   {#create-visitor-policy__table_tn4_2b1_c4b}
4. Select Submit.

## Result

The visitor policy is added.

## What to do next

For Workplace Visitor Management version 2.0.0 or later, create a visit requirement and
assign a policy as a requirement. For more information, see [Configure visit requirements](https://servicenow-prod.fluidtopics.net/I75pEG_X7FJjh5Gram0AkQ "Configure requirements that visitors must fulfill for their visit to your organization.").

For earlier versions of Workplace Visitor management, you must assign the visitor policy
to workplace locations. For more information, see [Assign visitor policy to a workplace location](https://servicenow-prod.fluidtopics.net/Qra2LIn0wMt0aYOcpjrqgQ "Add one or more workplace location to a visitor policy. Visitors who are registered to arrive at that locations will receive an email notification in prior to accept the policy.").
* **[Assign visitor policy to a workplace location](https://servicenow-prod.fluidtopics.net/Qra2LIn0wMt0aYOcpjrqgQ)**   
  Add one or more workplace location to a visitor policy. Visitors who are registered to arrive at that locations will receive an email notification in prior to accept the policy.

**Related concepts**   

* [Configuring Workplace Visitor Management for Workplace Services Kiosk](https://servicenow-prod.fluidtopics.net/dX3qRiJvA0kiaWNeOHSJ~w "You can configure pages, check-in flows, check-out flows to integrate Workplace Visitor Management with the Workplace Services Kiosk.")  
**Related tasks**   

* [Install Workplace Visitor Management](https://servicenow-prod.fluidtopics.net/XrIAdtIJSYQVuJahs5r~cg "Install the Workplace Visitor Management application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.")
* [Create a record producer for visitor management](https://servicenow-prod.fluidtopics.net/RrFTtLz8CtCxuA7iyGgGtA "Make visitor-related services available to employees as a self-service option. Create a record producer to display these services as catalog items in the Workplace Services catalog.")
* [Configure a visitor type](https://servicenow-prod.fluidtopics.net/jMovxkKzYCk9v8ty4rrvnw "Create a visitor type that can be used to categorize visitors for your hosts or reception staff.")
* [Configure visit requirements](https://servicenow-prod.fluidtopics.net/I75pEG_X7FJjh5Gram0AkQ "Configure requirements that visitors must fulfill for their visit to your organization.")
* [Create a visitor badge template](https://servicenow-prod.fluidtopics.net/1scs3aoOJevzxSS~rwmY5g "Create an HTML template that can be used to print badges for your workplace locations.")
* [Configure the frequency of email notifications](https://servicenow-prod.fluidtopics.net/fnM08XXv85M~kIWXl56UaQ "ServiceNow provides two scheduled jobs in the Workplace Visitor Management application that automate email notifications for visitor registration and policy confirmation. This topic explains how to locate these jobs and adjust their execution frequency to meet your organization's notification requirements.")  
**Related reference**   

* [Quick start test for Workplace Visitor Management](https://servicenow-prod.fluidtopics.net/3agloaK0y02C73p6jnI_6g "Validate Workplace Visitor Management after any configuration change such as an upgrade or after developing a functionality. Copy and customize these quick start test when using your instance-specific data.")

*[\>]: and then