---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure attachment summary

# Configure attachment summary {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the case summarization skill in ServiceNow Otto for HRSD to include summaries of case attachments.

## Before you begin

Role required: sn_hr_core.admin

## Procedure

1. Navigate to All\>ServiceNow Otto Admin\>Skills.
2. Select Employee, then select HRSD.
3. Make a copy of the case summarization skill.  
   For more information, see [Make a copy of AI skill](https://www.servicenow.com/docs/access?context=make-a-copy-of-a-now-assist-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
4. Navigate to the Choose input step.
5. In the +New data source drop-down, select Activity: Attachment.  
   Configure this data source for all required input templates (Case new, Case work in progress, or Case resolved states).
6. Review the remaining sections, then select Activate.