--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Analyzing safety incident patterns # Analyzing safety incident patterns {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analyzing Safety Incident Patterns The Incident Patterns tab on the Health and Safety dashboard offers safety managers an automated, real-time view of recurring safety incident trends within their organization. This functionality helps safety teams quickly identify clusters of risk and assess their severity, enabling more informed decision-making and proactive risk management. Show full answer Show less ## Prerequisites and Access * Ensure the Health and Safety Incident Management application is installed. * Verify that the ServiceNow Otto for Health and Safety plugin is enabled. * Configure inclusion of incident records with sensitive data if required. * Confirm all related jobs for generating incident patterns are running properly. * User roles needed to view the dashboard include **snohsim.manager** and **snohsim.agent** . To edit the dashboard or visualizations, **snohsim.admin** and **uibuilderadmin** roles are required respectively. ## Accessing the Dashboard Navigate within ServiceNow to **Workspaces \> Health and Safety Workspaces** and select the **Incident Pattern** tab on the Health and Safety dashboard to access the incident pattern analytics. ## Key Features and Metrics The dashboard includes several AI-driven cards and visualizations that provide insights into incident patterns: * **Health and Safety Pattern Impact Summary:** An AI-generated banner summarizing the most significant risk drivers organization-wide based on current pattern data. * **Patterns Identified:** Displays the total count of detected incident patterns from the latest analysis. * **Pattern Urgency:** Breaks down all identified patterns by urgency level, showing counts and percentage shares. * **Actions Created:** Counts corrective actions that have been generated from analyzing the patterns. * **Patterns by Urgency:** A detailed, sortable table listing patterns by urgency, allowing users to select and triage individual records. * **Pattern Urgency Trend:** Monthly trend visualization showing changes in pattern urgency levels over time. * **Pattern Volume Trend:** Monthly totals of patterns identified, segmented by urgency levels. The agentic workflow for analyzing patterns, identifying risk drivers, and recommending corrective actions is enabled by default, enhancing automation and insight generation. ## Customization Dashboard widgets and visualizations can be customized to meet specific organizational needs using the **UI Builder**, allowing safety managers to tailor metrics and views for optimal relevance and utility. The Incident patterns tab of the Health and Safety dashboard provides safety managers with an automated, real-time overview of the recurring patterns across their safety incident data. The tab is designed to help the safety teams quickly understand where risks are clustering and how serious they are. ## Prerequisites {#hs-analyse-safety-incident-patterns__section_cvb_wc3_l3c} * Verify that the Health and Safety Incident Management application is installed. For more information, see [Health and Safety Incident Management](https://servicenow-prod.fluidtopics.net/Fa3rzHhSk8v~gGYaAsDHoQ "The ServiceNow Health and Safety Incident Management application is a solution in Health and Safety that enables organizations to record, track, and report on health and safety related employee incidents and observations. Furthermore, it provides capabilities to investigate and reduce incidents."). * Verify that the ServiceNow Otto for Health and Safety \[com.snc.sn_hs_gen_ai\] plugin is installed. * Configure the inclusion of incident records that contain sensitive data. For more information, see [Configure the inclusion of sensitive data in incident patterns](https://servicenow-prod.fluidtopics.net/tK5~ZU97My5IHj_y0eqqOA "Configure whether safety incident records with sensitive data should be included in the incident pattern analysis."). * Verify that all the jobs are running. For more information on configuring the interval at which these jobs run, see [Configure the generation of incident patterns](https://servicenow-prod.fluidtopics.net/eFO8rrYxWS0sAOJOGALQ0g "Configure the scheduled jobs that generate the incident patterns from the safety incident records to run at a particular interval or time."). {#hs-analyse-safety-incident-patterns__ul_hqw_wc3_l3c} ## Role required {#hs-analyse-safety-incident-patterns__section_ufx_fd3_l3c} * sn_ohs_im.manager and sn_ohs_im.agent roles are needed to view the dashboard. * sn_ohs_im.admin to edit the dashboard. * ui_builder_admin, to edit the dashboard visualizations that are built using the UI Builder. {#hs-analyse-safety-incident-patterns__ul_p2v_3d3_l3c} ## Access the Health and Safety incident pattern dashboard {#hs-analyse-safety-incident-patterns__section_orc_nd3_l3c} Navigate to WorkspacesHealth and safety Workspaces and select the Incident pattern tab on the Health and Safety dashboard. Figure 1. Incident pattern dashboard ## Metrics on the incident pattern tab {#hs-analyse-safety-incident-patterns__section_ely_td3_l3c} Users can view the metrics on the dashboard if they have the Health and Safety Incident Management and the ServiceNow Otto for Health and Safety plugin installed. The agentic workflow to analyze patterns, identify risk drivers, and recommending corrective actions is active by default. For more information, see [Health safety incident patterns assistant agentic workflow](https://servicenow-prod.fluidtopics.net/I3aepOfrKUvOPC~47nNQAA "Use the Health safety incident patterns assistant agentic workflow to analyze Health and Safety incident patterns."). {#hs-analyse-safety-incident-patterns__table_krl_b23_l3c__entry__2} | Cards | Description | |-|-| | Health and safety pattern impact summary (banner) | AI-generated summary that analyzes all current pattern records and produces a consolidated overview of the most significant risk drivers across the organization. | | Patterns identified | Total number of incident patterns detected in the most recent analysis run. | | Pattern urgency | Breakdown of all identified patterns by their urgency classification. Each segment represents an urgency level, showing both the count and the percentage share. | | Actions created | Count of corrective actions generated from identified patterns. | | Patterns by urgency | Detailed table listing all identified patterns that are sorted by urgency. Select individual pattern record from the list to triage. | | Pattern urgency trend | Month-by-month view of how patterns at each level have changed over time. | | Pattern volume trend | Monthly snapshot of the total number of patterns identified and stacked by urgency level. | [Table 1. Cards on the incident pattern tabs] {#hs-analyse-safety-incident-patterns__table_krl_b23_l3c} ## Customizing widgets {#hs-analyse-safety-incident-patterns__section_ujw_4fb_xfc} You can customize the widgets in the dashboard to display relevant metrics by using the UI Builder. For more information, see [UI Builder tutorial](https://www.servicenow.com/docs/access?context=uib-tutorial&version=australia&pubname=australia-application-development&ft:locale=en-US). *[\>]: and then