--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Explore # Explore Contract Management Pro for Legal Service Delivery {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Contract Management Pro for Legal Service Delivery Contract Management Pro for Legal Service Delivery is a comprehensive solution within ServiceNow that enables legal departments to efficiently configure, automate, and manage the entire legal contract lifecycle. It supports the creation of contract document templates, clauses, and clause variations, allowing legal teams to submit, review, finalize, and manage legal contract and amendment requests from a centralized platform. The integration includes support for e-signatures and external storage systems to streamline contract execution and storage. Show full answer Show less ## Key Users and Roles * **Configurator:** Sets up contract templates, external system integrations, and configuration rules. * **Administrator:** Manages contract records, user roles, and system configurations. * **Fulfiller:** Handles legal requests and contract fulfillment tasks. * **Legal User:** Submits legal and amendment requests and tracks progress. * **Contract User:** Initiates and tracks contract requests. * **Contract Fulfiller:** Works on contract requests and manages contract execution actions. ## Sample Workflows **Non-disclosure Agreement (NDA) Request:** * Configurator prepares foundational data and templates. * Requester submits NDA intake form and initiates contract request. * Contract document is generated dynamically from templates with conditional content. * Contract user can edit and regenerate document versions as needed. * Contract fulfiller manages review processes, including parallel reviews by different reviewer groups, and handles feedback cycles. * Ad-hoc stakeholder approvals are initiated before finalization. * Once finalized, the contract is sent for signatures and stored in ServiceNow or external repositories. **Third-party Contract Review:** * Legal user uploads and classifies contract documents. * Contract fulfiller reviews and may reclassify documents. * Internal review tasks are initiated for expert feedback, supporting parallel reviews by multiple groups. * Multiple revision cycles occur between internal reviewers and third parties. * Finalized contracts undergo approval and signature preparation, including e-signature setup. * Signed contracts are stored and accessible in the contract repository. ## Key Features and Benefits * **Centralized Legal Contract Management:** Streamlines submission, review, and management of contract requests, enhancing legal department efficiency. * **Configurable Word Document Templates:** Enables dynamic content generation with mappings and conditions to reduce rework and maintain document uniformity. * **Clause Management:** Manage a library of clause variations for dynamic contract content tailored to specific conditions. * **Microsoft Word Add-in:** Facilitates easier review and modification of contract templates using familiar Word controls. * **Amendment Requests:** Supports initiation and management of contract amendments. * **Obligation Management:** Helps track contract obligations to ensure compliance and minimize risk. * **AI Capabilities:** Uses AI to analyze contracts for non-standard or missing clauses and extract key information into the contract repository. ## Practical Value for ServiceNow Customers This solution empowers legal teams to automate and standardize contract workflows, reduce manual errors, and ensure compliance through obligation tracking and approval processes. By leveraging dynamic templates, clause management, and integrated e-signature capabilities, customers can accelerate contract turnaround times and maintain a centralized, auditable repository of legal documents. The workflows support collaboration among multiple reviewers and stakeholders, improving transparency and control over contract lifecycles. Learn more about Contract Management Pro for Legal Service Delivery through a sample workflow and review the benefits it can provide. ## Contract Management Pro for Legal Service Delivery overview {#snlc-expl-sn-legal-contracts__cf-exploring-parent-overview} With the Legal Contract Management Pro for Legal Service Delivery, you can configure and automate the legal contract lifecycle by creating contract document templates, clauses, and clause variations. The legal contract lifecycle enables you to submit, review, finalize, and manage legal contract and amendment requests. The integration also supports e-signatures and external storage systems. ## Contract Management Pro for Legal Service Delivery users {#snlc-expl-sn-legal-contracts__cf-exploring-parent-users} {#snlc-expl-sn-legal-contracts__table_ydm_tg1_vfc__entry__2} | User | Description | |-|-| | Contract Management Pro for Legal Service Delivery configurator | Contract Management Pro for Legal Service Delivery configurator can configure contract templates, external systems, and configuration rules. | | Contract Management Pro for Legal Service Delivery administrator | Contract Management Pro for Legal Service Delivery administrator manages contract records, user roles, and system configurations. | | Contract Management Pro for Legal Service Delivery fulfiller | Contract Management Pro for Legal Service Delivery fulfiller works on legal requests. | | Legal User | Legal user submits legal and amendment requests and track their progress. | | Contract user | Contract user initiates and tracks a contract request. | | Contract fulfiller | Contract fulfiller work on contract request and initiates actions while fulfilling an assigned contract execution. | [Table 1. Users] {#snlc-expl-sn-legal-contracts__table_ydm_tg1_vfc} ## Non-disclosure agreement contract request workflow {#snlc-expl-sn-legal-contracts__section_zd1_zlv_yyb} Figure 1. Non-disclosure agreement request workflow A sample workflow for a non-disclosure agreement (NDA) contract request might progress as follows: 1. Legal configurator sets up the foundation data for submitting an NDA request. For more information, see [Configure Contract Management Pro for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/NuilCj6R2qpbworF9Hab8w "Install Contract Management Pro for Legal Service Delivery and Microsoft Word add-in for ServiceNow Contracts. Set up the requirements for managing legal contract requests."). 2. Legal requester fills out the NDA intake request form. 3. A contract request is initiated. 4. Contract document is generated from a contract template and content is added dynamically per predefined conditions. 5. Contract user edits the requests for any changes and creates a new version of the contract document using the Regenerate or Sync document option. 6. The Contract requester views the contract document. 1. If no changes are required, the document is sent for signature. 2. If any changes are required, the contract requester submits a change request, which is sent to the contract fulfiller. {#snlc-expl-sn-legal-contracts__ol_efm_22z_zbc} 7. Based on the change request, the contract fulfiller can take the following actions. 1. The contract fulfiller initiates an internal review process. 1. The contract fulfiller submits a review task for internal review. Note: You can create parallel review tasks for the same contract document for different reviewer groups. However, you cannot create a review task for the same document with the same reviewer group if another active task already exists. 2. A contract reviewer group manager can assign the review task, or a contract reviewer can self-assign it. 3. The assigned contract reviewer starts working on the contract document. 4. If the information is incomplete, the contract reviewer requests more information from the contract fulfiller. 5. If a request for more information was submitted, the contract fulfiller shares the information. 6. The contract reviewer reviews the document, accept or reject redlines, proposes edits, and adds comments. 7. The contract reviewer completes the review and shares the updated contract document if available. 8. The contract fulfiller receives updated document and makes the necessary changes based on the feedback. * For internal storage - If any changes are required, a new document version is created after finalizing the document. * For external storage - Reviewers collaborate on the contract document revision online in real time. Once the review is complete, the fulfiller can finalize the contract document that is available online or create a new offline version with the changes. {#snlc-expl-sn-legal-contracts__ul_jhf_rpz_zbc} {#snlc-expl-sn-legal-contracts__ol_jfq_g2z_zbc} 2. The contract fulfiller initiates an ad-hoc approval from the stakeholders. If the review reveals any required changes, the changes are made and a new document revision is created. 3. Once the document is finalized, fulfiller sends document to requester. {#snlc-expl-sn-legal-contracts__ol_ifq_g2z_zbc} 8. The contract requester previews the generated contract and, if no changes are required, sends it to the signatories. 9. All signatories submit the required signatures. 10. The signed contract is attached to the legal request record. 11. If an external storage is configured, the signed contract is stored in it and referenced in the contract repository. {#snlc-expl-sn-legal-contracts__ol_hpn_fnv_fxb} ## Third-party contract review request workflow {#snlc-expl-sn-legal-contracts__section_fks_1mv_yyb} Figure 2. Third-party contract review workflow As a legal fulfiller on the legal team, you work on assigned third-party review requests by completing the following activities: 1. The legal user creates a third-party contract review request. 2. The legal user uploads a single or multiple contracts and their supporting documents and classifies them. 3. The contract fulfiller reviews the contract document attached to the legal request. 4. If necessary, the contract fulfiller reclassifies the contract and supporting documents. 5. If an expert review or feedback is required from internal teams, the contract fulfiller initiates internal review process. 1. The contract fulfiller submits a review task for internal review. Note: You can create parallel review tasks for the same contract document for different reviewer groups. However, you cannot create a review task for the same document with the same reviewer group if another active task already exists. 2. The contract reviewer is assigned the review task 3. If the information is incomplete, the contract reviewer requests more information from the contract fulfiller. 4. If a request for more information was submitted, the contract fulfiller shares the information. 5. The contract reviewer reviews the document, accept, reject, or proposes edits, and adds comments. 6. The contract reviewer reviews the contract and provides feedback. If a revised document is available, it is also shared with the contract fulfiller. 7. The contract fulfiller receives updated document and makes the necessary changes based on the feedback. * For internal storage - If any changes are required, a new document version is created after finalizing the document. * For external storage - Reviewers collaborate on the contract document revision online in real time. Once the review is complete, the fulfiller can finalize the contract document that is available online or create a new offline version with the changes. {#snlc-expl-sn-legal-contracts__d9424e131} {#snlc-expl-sn-legal-contracts__ol_b4j_xbb_1cc} 6. The contract fulfiller uploads the revised contract to the contract request. 7. The contract fulfiller emails the revised contract document to third-party contacts. 8. View responses from third-party contacts in the activity stream of the contract request.Multiple iterations of revisions between your company and the third party might be necessary before the contract document is finalized by all parties. The review process may be conducted again with different reviewer groups. {#snlc-expl-sn-legal-contracts__p_src_nfg_h1c} 9. The contract fulfiller initiates an ad-hoc approval from the stakeholders. If the review reveals any required changes, the changes are made and a new document revision is created. The contract document can be sent for signature only when it has been approved. 10. The contract fulfiller prepares for signatures by specifying the order in case of multiple contract documents, adding fields required in case of e-signature and sends the contract document for signature. 11. Signatories review the contract document. * If no change is required, the contract document is signed by all the signatories. * If any changes are required, signature is declined, the user who is working on the contract request generates a new document and resends it for signature. {#snlc-expl-sn-legal-contracts__ul_njy_j3d_gbc} 12. The signed contract is stored on the ServiceNow instance or an external storage system and referenced in the contract repository. The requester and department members can access the signed contract document from the contracts repository. {#snlc-expl-sn-legal-contracts__ul_tbs_bng_fwb} ## Contract Management Pro for Legal Service Delivery benefits {#snlc-expl-sn-legal-contracts__section_xtb_gmh_myb} {#snlc-expl-sn-legal-contracts__table_gjx_v3q_dyb__entry__3} | Benefit | Feature | Users | |-|-|-| | Submit, review, finalize, and manage legal contract requests. The legal department can manage and process these submitted legal requests for contracts from a centralized location. | [Contract Management Pro for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/eRsCVsM4464s2KSS0FP~iw "Contract Management Pro for Legal Service Delivery enables you to submit, review, finalize, and manage legal contract requests. The legal department can manage and process these submitted legal requests for contracts from a centralized location.") | * Legal user and contract user * Contract Management Pro for Legal Service Delivery contract fulfiller {#snlc-expl-sn-legal-contracts__ul_xpj_lyv_1zb} | | Configure word document templates for contract to streamline and reduce the need for rework and maintain uniformity across generated contract documents. Set up dynamic content generation through mappings and conditions for clauses and tables. | [Word Document Templates](https://servicenow-prod.fluidtopics.net/2FRwWiWl39M4XuyfVT~hsg "Microsoft Word based contract template, enables you to create templates that are used to generate contracts or documents according to a submitted request.") | Contract configurator | | Effectively manage a library of clause variations. Use clause variations to dynamically place content in a contract depending on the specified conditions. | [Clause Management](https://servicenow-prod.fluidtopics.net/VHAEH2KNJ8UOOXF2ugb2_g "Clause management enables you to effectively manage a library of clauses, clause variations, and word document templates.") | Contract configurator | | Use Microsoft Word documents to add content controls that act as placeholders for the content. Word templates are easier to review, mark up, and modify. | [Microsoft Word add-in for ServiceNow Contracts](https://servicenow-prod.fluidtopics.net/O93r8iOPMzU62Iw4dodnDA "Microsoft Word add-in for ServiceNow Contracts enables you to add content controls in a Microsoft Word document in both Windows and macOS systems. Content controls act as placeholders for content in a document template") | Contract configurator | | Initiate and manage amendment requests. | [Contract amendments](https://servicenow-prod.fluidtopics.net/LlkDfz1Caftg6s9HtL9lcg "The contract amendment workflow enhances contract lifecycle management by enabling you to initiate, track, and finalize amendments to existing contracts with an audit trail.") | * Legal user and contract user * Contract Management Pro for Legal Service Delivery fulfiller {#snlc-expl-sn-legal-contracts__ul_u2m_s1c_ghc} | | Track and manage contract obligations to help ensure compliance and minimize risks. | [Obligation Management](https://servicenow-prod.fluidtopics.net/nRLVbp_a3i6ZpTu5UNeIMg "Obligation Management in Contract Management Pro enables you to track and fulfill contractual responsibilities by creating obligation records and managing associated tasks.") | Obligation fulfiller or Obligation user | | Use ServiceNow Otto for Contract Management Pro to analyze contracts for non-standard and missing clauses, and extract information from signed contracts to add in the contract repository. | [AI capabilities in Contract Management Pro](https://servicenow-prod.fluidtopics.net/r_N0FCRhN5b6MNRmfCmt6Q "Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language.") | AI contract fulfiller | [Table 2. Features and benefits of Contract Management Pro for Legal Service Delivery] {#snlc-expl-sn-legal-contracts__table_gjx_v3q_dyb} ## What to explore next {#snlc-expl-sn-legal-contracts__cf-exploring-parent-links} To learn more about configuring and using , see: * [Configure Contract Management Pro for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/NuilCj6R2qpbworF9Hab8w "Install Contract Management Pro for Legal Service Delivery and Microsoft Word add-in for ServiceNow Contracts. Set up the requirements for managing legal contract requests.") * * [Non-disclosure agreement requests](https://servicenow-prod.fluidtopics.net/8nt95wiIX4hNwatrKhLxQw "Employees can submit legal requests for creating non-disclosure agreement (NDA) contracts with third parties such as vendors, customers, and partners. The legal department can manage and process these requested changes from a centralized location.") * [Third-party contract review requests](https://servicenow-prod.fluidtopics.net/Mzwabst5~JOj_gFNWVhXQA "Employees can submit legal requests for review of third-party contracts by the legal team.") * [Contract Management Pro for Legal Service Delivery reference](https://servicenow-prod.fluidtopics.net/HacGU8R8Iwj~Cb5__ddlfQ "Reference topics provide additional information about Contract Management Pro for Legal Service Delivery.") {#snlc-expl-sn-legal-contracts__ul_c2m_tg1_vfc} * **[Contract Management Pro for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/eRsCVsM4464s2KSS0FP~iw)** Contract Management Pro for Legal Service Delivery enables you to submit, review, finalize, and manage legal contract requests. The legal department can manage and process these submitted legal requests for contracts from a centralized location.