---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure the Workplace Concierge email address

# Configure the Workplace Concierge email address {#ariaid-title1}

Release version: Australia  
Updated March 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the email address that is used for the Workplace Concierge.

## Before you begin

Role required: admin

## Procedure

1. In the filter navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. In the System Properties list, select the sn_wsd_concierge.concierge_inbound_email system property.
3. In the Value field, enter the email address to be used for the Workplace Concierge.
4. Save the system property record.

## Result

The Workplace Concierge is configured. Users with the sn_wsd_core.workplace_user role can add the email address to a calendar invite or email thread and use the Workplace Concierge to create visits and invite visitors. For more information about using Workplace Concierge, see [Use Workplace Concierge with email or calendar invite](https://servicenow-prod.fluidtopics.net/~EibsdSws5igrU3woX0_Hw "Add the Workplace Concierge to an email thread or a calendar invite.").