---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee actions

# Employee actions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Respond to the approval notifications and the comments against the service-related
tickets.  
Actionable notifications sent through Virtual Agent in Microsoft Teams. You can:

* Accept or reject approvals in response to an actionable notification
* Respond to a comment from an agent in an actionable notification
{#employee-sn-ms-teams__ul_obq_qvm_gnb}
* **[Link ServiceNow user account to Microsoft Teams application for Virtual Agent](https://servicenow-prod.fluidtopics.net/3dDEBp8Uc15~lyL_zOIjSA)**   
  Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.
* **[Unlink your ServiceNow user account from Microsoft Teams for Virtual Agent](https://servicenow-prod.fluidtopics.net/YKe4e58T118TYMOW4uw62A)**   
  Unlinking your account from Microsoft Teams to deactivate the association between your ServiceNow account and the Microsoft Teams application.
* **[View informational notifications](https://servicenow-prod.fluidtopics.net/ouDBswlHSCFRoe3BU1BChA)**   
  View the notifications that are sent during specific events in a ticket life cycle. These notifications are sent to the requester associated with the ticket.
* **[Approve or reject requests from Microsoft Teams](https://servicenow-prod.fluidtopics.net/SLTu5UQy4HxMJM3qfofcgQ)**   
  Approve or reject requests by using the approval notification in Microsoft Teams.
* **[Respond to a comment in a notification](https://servicenow-prod.fluidtopics.net/LiT4lNJlsYqjRTZ5_pyURw)**   
  A comment in the activity stream generates a notification to which the user can respond directly, without leaving Microsoft Teams.
* **[View notifications for a major incident](https://servicenow-prod.fluidtopics.net/JxGKEwwc26~Z5X2EgM9VbQ)**   
  View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.
* **[Employee Center dashboard](https://servicenow-prod.fluidtopics.net/cSIjabczfUkY5ZhL6C3rMQ)**   
  Use the Employee Center dashboard from Microsoft Teams to view the widgets that show pending tasks, requests, and the internal company announcements.
* **[Access a Microsoft Teams chat in Employee Center](https://servicenow-prod.fluidtopics.net/IUzJ3e0xMG3QRsMp4rXTbA)**   
  Access a ticket's Microsoft Teams chat in the Employee Center.
* **[Manage approvals from Microsoft Teams](https://servicenow-prod.fluidtopics.net/6T3zsLONkK~rHV~spdhSSg)**   
  Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.