---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Universal Request reference

# Universal Request reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the universal requests, including
lists and forms.
* **[Universal Request properties](https://servicenow-prod.fluidtopics.net/14uObgzvMJBs3aHIN6eRpw)**   
  Administrators can use Universal Request properties to determine and configure the application behavior.
* **[State mapping form](https://servicenow-prod.fluidtopics.net/OkBxgcoR0mVoGOEu9d4vTw)**   
  Use the State Mapping form to map your service specific state to the Universal request states.
* **[Transfer configuration form](https://servicenow-prod.fluidtopics.net/Bo971vnf49oUrSZhWDCBAw)**   
  Use the Transfer configuration form to configure your transfer details in the Universal Request application.
* **[Mapping configuration form](https://servicenow-prod.fluidtopics.net/v13OAjj7qjpfz_PiHa8KTw)**   
  Use the Mapping Configuration form to configure your fields and field mapping for cross-departmental transfers.
* **[Service Configuration form](https://servicenow-prod.fluidtopics.net/npAFQYYqBMF8Leb3rOAAxQ)**   
  Use the Service Configuration form to register your service to use the Universal Request application.
* **[Universal Request form](https://servicenow-prod.fluidtopics.net/aQ4_rTkmKCiZRsdnj_PGZA)**   
  Use the Universal Request form to create a universal request task record.