---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace dashboard in Workplace Service Portal

# Workplace dashboard in Workplace Service Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Workplace Dashboard in Workplace Service Portal

The Workplace Dashboard in the Workplace Service Portal allows users to visually analyze workspace capacity, track reservation trends, and monitor maintenance tasks.
Users can reserve spaces and create maintenance tasks directly from the dashboard by navigating to Workplace Core \> Dashboard.
Show full answer Show less  
Important: With the release of Workplace Core version 2.2, the dashboard is no longer available for new customers in the Workplace Service Portal. However, existing users of version 2.1 and earlier can still access it after upgrading.

## Key Features

* **Real-time Monitoring:** Provides visibility into workspace utilization and cleaning activities.
* **Data Visualizations:** Displays key metrics such as today's capacity, shifts, reservable spaces, and active reservations.
* **Task Management:** Allows users to view and manage cleaning tasks and workplace requests.

## Key Outcomes

The dashboard enables workplace managers to:

* Plan for employee returns post-emergency by assessing space utilization.
* Monitor cleaning tasks and ensure timely maintenance.
* Analyze reservation trends to optimize workspace usage.

This functionality helps maintain a well-organized and efficiently managed workplace environment.  
Use the Workplace Dashboard from Workplace Service Portal to visually
analyze the available workspace capacity, space request and reservation trends, and monitor the
maintenance tasks of your workplace. You can also reserve a space for an employee or create a
workplace maintenance task directly from this Workplace Service Portal
page.

To open the Workplace dashboard on the Workplace Service Portal, navigate to Workplace CoreDashboard.  
Important:  
Starting with Workplace Core (sn_wsd_core) version 2.2, or new customers, the Dashboard is removed from the Workplace Service Portal and Service Portal. Customers using Workplace Core version 2.1 and below can still access the dashboard after an upgrade.

Selecting a region and site in the filter at the top displays reports for available campuses in
separate tabs.
Figure 1. Workplace dashboard

## End user and roles {#wsd-workplace-dashboard__section_upb_qj4_2fb}

{#wsd-workplace-dashboard__table_ov2_tj4_2fb__entry__3}

| End user and goal | Required role | Benefits |
|-|-|-|
| Workplace manager: Needs clear visibility into the real-time status of the workplace space utilization and cleaning activities for shifts. | sn_wsd_core.workplace_manager | * Can plan for the phased return of employees to the workplace after an emergency situation * Can monitor progress of workplace tasks for various office locations {#wsd-workplace-dashboard__ul_lvx_nfq_qlb} |
[Table 1. Required roles based on goal]

{#wsd-workplace-dashboard__table_ov2_tj4_2fb}

## Data visualizations {#wsd-workplace-dashboard__section_t5q_fl4_2fb}

The data displayed in visualizations corresponds to the selected campus.  
{#wsd-workplace-dashboard__table_xvt_hl4_2fb__entry__3}

| Title | Type | Description |
|-|-|-|
| Today's capacity | Single score ![Single-score icon]() | Number of active workspaces available today. |
| Today's shifts | Single score ![Single-score icon]() | Number of shifts used in today's reservations. |
| Today's reservable spaces | Single score ![Single-score icon]() | Number of active workspaces available to reserve. |
| Today's reservations | Single score ![Single-score icon]() | Number of today's active reservations. |
| Reservations per day | Trend ![Trend over time icon]() | Trend of the number of active reservations per day in the last seven days for which the end date is today or later. |
| Reserved spaces per day | Spline ![Spline trend icon]() | Trend of the number of reserved workspaces per day for all reservations made in the last seven days that are active starting today or later. |
| Reservable spaces per building | Bar ![Bar graph icon]() | Breakdown of active workspaces that are available to reserve for each building on the campus. |
| Cleaning tasks for this campus |||
| Unassigned cleaning tasks | Single score ![Single-score icon]() | Number of active workplace tasks that are not assigned to anyone and not in the Closed state. |
| Planned tasks | Single score ![Single-score icon]() | Number of active planned workplace tasks that are not yet closed. |
| Cleaning tasks by day | Trend ![Trend over time icon]() | Trend of the number of active cleaning tasks per day for which the due date is between today and the next seven days, or for which no due date is defined. The tasks in this report are grouped by the workplace task type. |
| Workplace requests for this campus |||
| Pending workplace requests | Single score ![Single-score icon]() | Number of workplace requests that are pending. |
| Workplace requests created today | Single score ![Single-score icon]() | Total number of workplace reservation requests created by the employees today. |
| Workplace requests by day | Trend ![Trend over time icon]() | Trend of the number of workplace reservation requests created per day. |
[Table 2. Dashboard data]

{#wsd-workplace-dashboard__table_xvt_hl4_2fb}
**Related tasks**   

* [Create workplace reservations for an employee](https://servicenow-prod.fluidtopics.net/PUStffS22Q8VVGCdv9sp6w "Create workplace reservations for an employee in the Workplace Core application using the shifts and shift schedules that you defined.")
* [Create an ad hoc workplace task](https://servicenow-prod.fluidtopics.net/sYGw7XrOo1bSq1~uOWADbA "Create an ad hoc task in Workplace Core for unplanned activities. For example, if you notice that something isn't clean in an area or want the area to be cleaned again, you can create an ad hoc workplace task to get the cleaning done immediately.")

*[\>]: and then