--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract amendments # Contract amendments {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Contract amendments The contract amendment workflow in ServiceNow allows customers to initiate, manage, and track changes to existing contracts without replacing the entire contract. Amendments can include adding, removing, or updating contract terms. This workflow supports both own-paper and third-party amendment requests (third-party amendments are limited to single contract types) and enables centralized management of all contract and amendment documents and details. Show full answer Show less ## Key Features * **Initiate Amendment Requests:** Customers can initiate amendment requests directly from their workspace using the Initiate contract modal, provided the initiate contract button is configured. * **Request Type Differentiation:** The *Request type* field distinguishes between new contracts and amendments, visible in contract details and list views. If customization affects this field's accuracy, running the provided Populate Request Type script corrects the values. * **Amendment Details Tracking:** The contract repository record includes tabs for *Contract Documents* (all signed and amendment-related documents), *Contract Requests* (all related requests), and *Amendment Field Changes* (a log of all changes made during amendments). * **Amendment Workflow:** The workflow covers initiation by the requester (including draft creation and document attachment or generation), assignment and review by the contract fulfiller, document revision and upload, and finalization through review, approval, and signature. * **Document Storage:** Signed contracts and amendments are stored centrally under the parent contract, either on the ServiceNow instance or an external storage system, facilitating easy access and management. * **Contract Management Pro Features:** While obligation and metadata extraction are not supported for amendment documents, Contract Analysis AI features are available once configurations are complete, enhancing amendment review and analysis. * **Approval Requirement:** Amendment requests can only be submitted for contracts in the Active state. Contracts in Draft/Awaiting Review state must be manually approved first. ## Practical Application for ServiceNow Customers ServiceNow customers can efficiently handle contract changes using this amendment workflow, avoiding the need to recreate entire contracts. The distinct request types and detailed amendment logs ensure clarity and traceability. Centralized document storage simplifies contract management by consolidating all contract and amendment documents. The integration with Contract Management Pro's AI capabilities supports effective amendment analysis, while strict approval gating maintains contract integrity. Implementing this workflow enables streamlined, auditable contract modification processes aligned with enterprise governance standards. The contract amendment workflow enables you to initiate, manage, and track changes to existing contracts through amendment requests. Amendments can be made by adding, removing, or updating terms, without the need to replace the entire contract. You can initiate an amendment request from your workspace using the Initiate contract modal. To initiate an amendment request from your workspace, verify you have configured the initiate contract button. For more information, see [Add a workspace action button for initiating a contract request](https://servicenow-prod.fluidtopics.net/ehYlTQeiMIDmUnHFv5e89A "Define an action button in your workspace and map it to the built-in action that initiates a contract request."). ## Distinguish contract and amendment request {#cmpro-amend-landing__section_o4b_hp3_fhc} The field, Request type, differentiates between contract and amendment requests. For amendment request, the value is Amendment and for contract request it's New contract. The Request type field is displayed in the contract details secondary header, and list pages making it easy to differentiate between the two request types. This field is also present in the configurations: Contract template rule and contract configuration records to indicate if the configuration applies to a contract or an amendment request. If you have customized the workflow to support amendments; the Request Type field may not display the correct value to differentiate between new contracts and amendments. To resolve Request type field value, update the script Populate Request Typescript in CMR and run it to set the request type correctly. ## Types of paper for an amendment {#cmpro-amend-landing__section_lpj_frj_fhc} The amendment workflow supports both own-paper and third-party amendment requests. Note: Third-party amendments are supported only for single contract types. While submitting an amendment request, you can select the Type of paper from initiate contract modal. ## View contract amendment details {#cmpro-amend-landing__section_xcc_dnf_fhc} The following tabs are available within the contract repository record to provide amendment details: * Contract Documents: Provides access to all signed documents related to the contract, including those generated or updated as part of amendment processes. * Contract Requests: Displays all contract and amendment requests associated with the contract. * Amendment Field Changes: Shows a detailed log of all field changes made through amendments, enabling easy tracking of modifications over time. {#cmpro-amend-landing__ul_bzh_yzf_fhc} ## Contract amendment workflow {#cmpro-amend-landing__section_ayp_p3j_fhc} The contract amendment workflow might progress as follows: 1. The contract requester does the following: 1. Initiates an amendment request from the workspace. 2. Enters amendment details and submits the request. 3. Initiates an amendment request. Note: Amendment request is created in Draft state. 4. For third-party paper amendment request, attaches contract document. For own-paper, the document is generated from a contract template. 5. Link a parent contract. 6. Submits amendment request. {#cmpro-amend-landing__ol_wxx_qwm_fhc} 2. The contract fulfiller does the following: 1. Link a parent contract if already not linked or wants to change the linked parent contract. 2. Assign the amendment contract request. 3. Start working on the amendment request. 4. Review the details of the amendment requested. 5. Update the contract details and contract document according to the amendment request. 6. Upload revised contract document using Create revision option. 7. Finalizes the contract amendment using the review, approval, and signature workflow. {#cmpro-amend-landing__ul_k1n_hyk_fhc} 3. After all signatories have approved the document, the signed amendment is attached to the contract repository record. 4. The contract repository record displays the amendment details in the Contract Documents, Contract Requests, and Amendment Field Changes tabs. 5. The signed contract is stored on the ServiceNow instance or an external storage system and referenced in the contract repository. The signed contract and its amendment documents are stored in a centralized repository under the parent contract for easy access and manage all related documents from a single location. The field values that have been modified will be updated in the amendment according to the contract configuration mapping. {#cmpro-amend-landing__ol_hpn_fnv_fxb} ## ServiceNow Otto for Contract Management Pro features for amendment documents {#cmpro-amend-landing__section_zzz_fnc_hhc} For amendment documents, ServiceNow Otto for Contract Management Pro features of obligation extraction or metadata extraction aren't supported. However, Contract Analysis is supported when all the configurations are complete and valid, enabling you to review and analyze amendments effectively. For more information, see [AI capabilities in Contract Management Pro](https://servicenow-prod.fluidtopics.net/r_N0FCRhN5b6MNRmfCmt6Q "Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language."). * **[Approve contracts to allow amendments](https://servicenow-prod.fluidtopics.net/GfL4Ao2S67cNv~wJWcl_9g)** Amendment requests can only be submitted for contracts in the Active state. If a contract is in Draft state and Awaiting Review substate, you need to manually approve it before submitting an amendment request. * **[Work on amendment request](https://servicenow-prod.fluidtopics.net/gnfv7uGObxr_NPbtZpMWPQ)** Review and work on an amendment request for an existing contract. * **[View amendment details](https://servicenow-prod.fluidtopics.net/QJZjCTlDIxmfd9ouQ31loA)** View the amendment details in the contract repository record.