---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using the deep link feature in Agent Workspace for HR Case Management

# Using the deep link feature in Agent Workspace for HR Case Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Deep links provide quick access to external applications and information from within Agent Workspace for HR Case Management.

Use deep links to access information or applications that aren't readily available within Agent Workspace for HR Case Management. For example, use deep links to access a third-party application that you use frequently.

For more information on configuring deep links, see [Link generator for HR Service Delivery](https://servicenow-prod.fluidtopics.net/7A8Z3l2Y49uSYzNV5QyUCg "Use the Link Generator to create a link on an HR case form that accesses information outside of the application to help fulfill the case.").