---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install ServiceNow Otto for Workplace Service Delivery (WSD)

# Install ServiceNow Otto for Workplace Service Delivery (WSD) {#ariaid-title1}

Release version: Australia  
Updated September 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
install and activate ServiceNow Otto for Workplace Service Delivery (WSD) from ServiceNow® Store.

## Before you begin

The System Admin (admin) role is required to install the application.  
Make sure that you have installed and configured the following dependent applications:

* ServiceNow Otto for platform (sn_genai_platform)
* Workplace Reservation Management
* Workplace Case Management
* Workplace Indoor Mapping
* Workplace Maintenance Management
* Workplace Visitor Management
* Workplace Concierge
* Workplace Case Management
* Workplace Core
{#now-assist-wsd-install__ul_dtb_ggc_b2c}

Role required: admin

## Procedure

1. Navigate to System DefinitionPlugins.  
   For information about the installation process, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
2. Select Sync now to synchronize the plugins page with your freshly entitled store application.
3. Search in the search bar for a ServiceNow Otto product.  
   Search for ServiceNow Otto for Workplace Service Delivery (WSD) (sn_wsd_gen_ai).
4. Install the plugin and login to your instance.  
   Note:  
   Installing ServiceNow Otto for Workplace Service Delivery (WSD) (sn_wsd_gen_ai) activates and installs the ServiceNow Otto for Platform (sn_genai_platform).
{#now-assist-wsd-install__steps_rlq_kbk_ydc}

*[\>]: and then