Create a Health and Safety knowledge article

Release version: Australia

Updated March 12, 2026

1 minute to read

Create a safety-related knowledge article in the Health and Safety Workspace to share information across your organization.

Before you begin

Role required: agent_workspace_user

For detailed information on authoring and managing knowledge articles in a workspace, see Authoring a knowledge article in Agent Workspace.

Navigate to Workspaces > Health and Safety Workspace.
Select the configuration icon ().
In the Configuration tab, select Knowledge and then All.
Select New.
To edit an existing article, open the one that you want to edit.
In the Create article dialog box, select an article template to create a knowledge article using defined fields and values.
1. In the Knowledge base field, select the Safety knowledge base.
2. In the Article template field, select the desired article template.
  The Article template list is populated based on the article templates configured for the selected knowledge base.
3. Select Create article.
On the form, fill in the fields.
For information on the knowledge field descriptions, see Create a knowledge article in Agent Workspace.
Select Save.
- The article is saved and appears in the My Articles - Unpublished list.
- Additional tabs appear on the form.
Add details to the article, if necessary.
Optional: Select Publish to publish the article and make it available to employees.

The knowledge article appears in a Knowledge list under Configuration:

When published, it appears in the My Articles - Published list and the All Articles list. Published articles are visible to all employees.
When unpublished, it appears in the My Articles - Unpublished list and the All Articles list.