Import Update set from XML and install fix script

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Import update set from XML to provide cross-scope access to HR Service Delivery applications and run fix script to display field decorator in the ticket.

    Before you begin

    Role required: admin

    About this task

    Following table depicts the RCA record mapping to its feature.

    Table 1. RCA record mapping
    RCA Record Plugin Plugin Name
    content_automation_rca_records.xml {Content Automation} [com.sn_content_automation]
    document_templates_rca_records.xml {Document Templates} [com.snc.document_templates]
    human_resources_core_rca_records.xml {Human Resources Scoped App: Core} [com.sn_hr_core]
    human_resources_integrations_rca_records.xml {Human Resources Scoped App: Integrations} [com.sn_hr_integrations]
    human_resources_lifecycle_events_rca_records.xml {Human Resources Scoped App: Lifecycle Events} [com.sn_hr_lifecycle_events]
    human_resources_service_portal_rca_records.xml { Employee Center } [com.sn_hr_service_portal]
    human_resources_workspace_rca.xml {Human Resources Scoped App: Workspace} [com.sn_hr_agent_workspace]

    For more information about the Update sets, see Update set transfers.

    Procedure

    1. Download the update sets from the app store for HR Service Delivery integration with Microsoft Teams.

      If you can't find the XML files, click Show more to view the list of supporting links and docs.

    2. Click each of the XML files to download on to your computer.
      • human_resources_integrations_rca_records
      • human_resources_service_portal_rca_records
      • human_resources_lifecycle_events_rca_records
      • human_resources_core_rca_records
      • content_automation_rca_records
      • document_templates_rca_records.xml
      • fix_script_start_chat_field_decorator_HR
      • human_resources_workspace_rca.xml

    3. Navigate to upload XML files.
      • Navigate to All > System Update Sets > Local Update Sets for the RCA script XML uploads.
      • Navigate to All > System Update Sets > Retrieved Update Sets for the fix script XML upload.
    4. Right-click on the Name column header and select Import XML menu.
    5. Select Browse on the Import XML form and select the update set XML file.
    6. Select Upload.
    7. Select the XML file by its name on the Retrieved Update Sets form for RCA script type and Local Update Sets form for fix script type.
    8. Select Preview Update Set.
    9. Select Commit Update Set.

      The XML scripts will be in Committed state.

    Result

    The RCA and fix script XMLs are uploaded.

    Install Fix Script for HR Service Delivery integration with Microsoft Teams

    Run the fix_script_start_chat_field_decorator_HR in the ServiceNow instance to display Start Microsoft Teams chat field decorator in the ticket to initiate a chat with the requester.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to System Definition > Fix Scripts.
    2. Enter Add Teams chat Field Decorator in the Name column search.
    3. Select Add Teams chat Field Decorator fix script.
    4. Select Active check box.
    5. Select Run Fix Script.

      The Microsoft Teams decorator icon is displayed as a field decorator in a record.