---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Publish the VA topic template for legal name change

# Publish the VA topic template for legal name change {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Publish the Workday Legal Name Change Template which contains an NLU model that
recognizes and processes employee utterances, intentions (intents), and objects of, or
contexts for, an action (entities).

## Before you begin

Role required: sn_hr_workday.admin

## Procedure

1. Navigate to AllCollaborationVirtual AgentGeneral Settings.  
   Note:  
   The Enable NLU model toggle switch must be enabled.
2. Navigate to CollaborationVirtual AgentDesigner.
3. Select Workday Legal Name Change Template.
4. Click Publish.
{#nlu-awd__steps_zhc_mkx_44b}
**Related concepts**   

* [Time off request to Workday](https://servicenow-prod.fluidtopics.net/8Zw4Tw3KxxV8xpgcWDzxfg "You can submit a time off request to Workday from Employee Center.")
* [Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday](https://servicenow-prod.fluidtopics.net/XUgUXM3Gl5VTU5mc~g3r5g "You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center.")
* [Use HCM AI agents for HR Service Delivery Advanced Integration with Workday](https://servicenow-prod.fluidtopics.net/7vGndfvWreydSzEUPgfiVQ "Place requests to the Workday system using the HR Service Delivery AI agent collection.")  
**Related tasks**   

* [Change legal name through Virtual Agent](https://servicenow-prod.fluidtopics.net/qLB5FRYhAf6crnwLtKFrjA "Change your legal name change through Virtual Agent chat in Employee Center.")
* [Report an issue with your payslip](https://servicenow-prod.fluidtopics.net/GxrVbPTiJvFRRgm43X3kMQ "Report an issue with your Workday payslip from Employee Center.")

*[\>]: and then