---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working with EmployeeWorks capabilities

# EmployeeWorks capabilities {#ariaid-title1}

Release version: Australia  
Updated April 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can access essential workplace tools and information through EmployeeWorks capabilities. Use Tasks and requests, Canvas, notifications, org chart, profile, communication
tools, and calendar to manage your daily work tasks.

You can access all your essential work tools from one location.{#eslate-capabilities-common__eslate-capabilities-common-para-1}

## Tasks and requests {#eslate-capabilities-common__section-inbox}

You can view and manage all your work items such as tasks, approvals, and notifications from across systems.

Access pending requests, review items that need your attention, and track the status of your submitted requests without switching between different applications. For more information, see [Tasks and requests](https://servicenow-prod.fluidtopics.net/Bc6VgZVi7csPRBhRxH949Q "Tasks and requests provides a unified interface for managing tasks, approvals, and action items.").

## Canvas {#eslate-capabilities-common__section-canvas}

You can create personalized dashboard views with widgets that display the information most relevant to your role. The Canvas adapts to your workflow and priorities.

Customize your workspace with widgets for quick access to frequently used tools, recent documents, team updates, and key performance indicators. For more information, see [Personalized canvas](https://servicenow-prod.fluidtopics.net/jtC6DNlnBcpmLzd9rqN95w "Build a personal canvas that brings together AI-generated widgets, role-specific content, and curated tools in a single layout. Administrators govern the canvas through configurations and a widget library.").

## Notifications {#eslate-capabilities-common__section-notifications}

You can stay informed about important updates through the integrated notification system. Notifications appear in real time and provide context for immediate action.

Receive alerts for new assignments, approval requests, system updates, and team communications directly within your interface. For more information, see [EmployeeWorks notifications](https://servicenow-prod.fluidtopics.net/U90s9Ztb3Zqdtw92xhQRZw "Notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements.").

## Org chart {#eslate-capabilities-common__section-org-chart}

You can explore your organization structure and find contact information for colleagues across departments. The org chart provides visual representation of reporting relationships.

Search for team members, view reporting hierarchies, and access contact details to facilitate collaboration and communication within your organization. For more information, see [Employee org chart](https://servicenow-prod.fluidtopics.net/S_MdmjF05xYiBYJqJtWw5g "The organizational chart provides an interactive visualization of company structure, reporting relationships, and team hierarchies with search and navigation capabilities.").

## Profile {#eslate-capabilities-common__section-profile}

You can manage your personal information, preferences, and settings from your profile. The profile centralizes your workplace identity and configuration options.

Update contact information, set notification preferences, configure language settings, and manage your personal workspace customizations. For more information, see [Employee profile](https://servicenow-prod.fluidtopics.net/J2BIkmiu4Ywld7d9l1~x6Q "The Employee profile enables you to search for colleagues, view profiles, and access contact information through an directory interface.").

## Communication {#eslate-capabilities-common__section-communication}

You can access integrated communication tools to connect with colleagues and teams. The communication features support both formal and informal workplace interactions.

Send messages, participate in team discussions, share updates, and collaborate on projects using the built-in communication capabilities. For more information, see [Employee communications](https://servicenow-prod.fluidtopics.net/Klf~1k8o4YO1zA5dSNyYzw "EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels.").

## Calendar {#eslate-capabilities-common__section-calendar}

You can view and manage your schedule through the integrated calendar functionality. The calendar synchronizes with scheduling systems of your organization.

Check upcoming meetings, schedule appointments, view team availability, and manage your time effectively without leaving the environment. For more information, see [Calendar and schedule management](https://servicenow-prod.fluidtopics.net/IgACiJSSO_bl~CFA281k5g "Calendar and schedule management in EmployeeWorks Web App includes calendar widgets and AI-powered scheduling. Features include an AI assistant for scheduling tasks, a My Calendar widget for meeting access, and an Upcoming Holiday widget based on employee work location.").