--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Legal Counsel Center Classic # Legal Counsel Center Classic {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Legal Counsel Center Classic Legal Counsel Center Classic is a tool designed for legal department members to efficiently manage and address legal issues. However, it is deprecated and no longer supported for new activation. Customers are encouraged to transition to the enhanced Legal Counsel Center for a better user experience. For further details, refer to the Deprecation Process article in the Now Support knowledge base. Show full answer Show less This application requires the installation of specific apps: Legal Request Management, Legal Counsel Center Classic, and Legal Counsel Center Components, and is built on the ServiceNow® Agent Workspace, allowing for customization based on departmental needs. ## Key Features * **Department and User Level Metrics:** Provides an overview of new, assigned, unassigned, and high-priority requests, along with upcoming milestones and pending approvals. * **Multi-Tab Interface:** Facilitates tracking and addressing multiple requests simultaneously. * **Real-Time Activity Feed:** Displays activities and notifications related to legal requests and matters in real time. * **Intuitive Search and Filter Capabilities:** Enables searching across various sources including knowledge bases and legal requests. * **Email Functionality:** Allows composing and sending emails directly from the application, with the option to save drafts. ## Key Outcomes Users with the appropriate roles (snlgmatter.matterfulfiller and snlgops.requestfulfiller) can access the Legal Counsel Center Classic. The landing page offers a quick overview of legal requests, matters, and tasks, helping teams monitor workloads and prioritize high-importance items efficiently. Note that displayed metrics and data vary based on user roles. Legal Counsel Center Classic enables legal department members to categorize, prioritize, and efficiently address legal issues. Important: Legal Counsel Center Classic is now deprecated and no longer supported or available for new activation. For enhanced workspace experience, use [Legal Counsel Center](https://servicenow-prod.fluidtopics.net/x8Hcju7hOMD_AVEMQUgWoQ "The Legal Counsel Center is the next experience Workspace that enables the legal department members to work with actionable widgets to quickly categorize, prioritize, and efficiently resolve legal issues."). For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base. Legal Counsel Center Classic is available if you've installed the following apps: * Legal Request Management (sn_lg_ops) * Legal Counsel Center Classic (sn_lg_workspace) * Legal Counsel Center Components (sn_lg_ws_comps) {#legal-counsel-center__ul_k2j_zdt_bpb} Legal Counsel Center Classic is built using the ServiceNow® Agent Workspace. You can customize Legal Counsel Center Classic as per your departmental needs. The ServiceNow® Legal Counsel Center Components application enhances the workspace experience for the Legal Counsel Center Classic by decoupling the components in the Legal Counsel Center Classic to offer better performance. Review the [Legal Counsel Center Classic](https://store.servicenow.com/sn_appstore_store.do#!/store/application/278ddaf373003300844489b954f6a78b) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility. ## Key features {#legal-counsel-center__section_ews_ns3_hkb} Legal Counsel Center Classic includes the following features: Department and user level metrics : Get an overview of new, assigned, unassigned, and high-priority requests. Review and act on upcoming milestones and pending approvals. Multi-tab interface : Track and address multiple requests concurrently by navigating between multiple open records. Real-time activity feed : View activities related to legal requests and legal matters and notifications in real time. Intuitive search and filter capabilities : Search for relevant information across multiple sources such as knowledge bases, open and resolved legal requests and legal matters, and catalog items in Counsel Assist. Compose and send emails : Compose and send emails from within the Legal Counsel Center Classic from a legal request, legal matter, or matter task record forms. You can also compose emails and save them as drafts for sending them later. ## Legal Counsel Center Classic users {#legal-counsel-center__section_nqz_rks_hvb} Users with the sn_lg_matter.matter_fulfiller and sn_lg_ops.request_fulfiller roles can access Legal Counsel Center Classic and is personalized for different roles. ## Accessing Legal Counsel Center Classic {#legal-counsel-center__section_ihg_shs_hvb} To open Legal Counsel Center Classic, navigate to AllLegal RequestLegal Counsel Center Classic. ## Legal Counsel Center Classic landing page {#legal-counsel-center__section_gjw_whs_hvb} On the Legal Counsel Center Classic landing page, get a quick overview of the legal requests, legal matters, matter tasks, and upcoming milestones. The various metrics and widget data help you and your team in monitoring your workload, focusing on high-priority items, and easily navigating across your responsibilities. Note: The widgets and data displayed in the widgets are determined by your role. *[\>]: and then