---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace advisor QnA agentic workflow

# Workplace advisor QnA agentic workflow {#ariaid-title1}

Release version: Australia  
Updated October 5, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The workplace advisor QnA agentic workflow enables Reservation Managers to use the Now Assist panel to ask natural language questions about workplace reservations.

The workplace advisor QnA agentic workflow routes employee queries to agents and uses a Knowledge Graph to provide automated responses. It supports workplace reservation queries such as bookings, meeting durations, check-in details, and more.

## Workplace advisor QnA agentic workflow overview {#workplace-advisor-qna__section_gvj_m1g_xgc}

Important:  
To run the workplace advisor QnA agentic workflow, ensure that you have completed the following configurations:

* [Enable the ServiceNow Otto panel](https://servicenow-prod.fluidtopics.net/JOQFd5p7PyQ4pJtUo~IZjg "Enable ServiceNow Otto panel to activate conversational capabilities, map user intents to workflows, and link agents to relevant knowledge graphs for reservations, connectors, and utilization.")
* [Configure ServiceNow Otto Panel Platform Agent](https://servicenow-prod.fluidtopics.net/f7SWOCAJN0j6ma_CTHz88w "Administrators can enable conversational features by setting up the ServiceNow Otto panel, mapping user intents to workflows, and connecting agents to relevant knowledge graphs for reservations, connectors, and utilization.")
{#workplace-advisor-qna__ul_rzj_n2g_xgc}

## Accessing the workplace advisor QnA agentic workflow from the AI Agent Studio {#workplace-advisor-qna__section_bxk_ppg_xgc}

You can access the agentic workflow from the AI Agent Studio when you have the sn_aia.admin role.  
1. Navigate to AllAI Agent StudioOverview.
2. Select Workplace Advisor QnA.
{#workplace-advisor-qna__steps_cbl_swr_1fc}

## AI agents used in the workplace advisor QnA agentic workflow {#workplace-advisor-qna__section_csx_xqg_xgc}

The following table lists the agents that are part of the workplace advisor QnA agentic workflow.
{#workplace-advisor-qna__table_qns_drg_xgc__entry__3}

| Agent | Description | Agent tools |
|-|-|-|
| Workplace reservation QnA agent | The workplace reservation QnA agent handles queries related to workplace reservations using a Knowledge Graph. It can answer questions about reservations for a given building, floor, or campus, and other reservable spaces. | Workplace Reservation Graph |
[Table 1. AI agents in the workplace advisor QnA agentic workflow]

{#workplace-advisor-qna__table_qns_drg_xgc}
* **[Using Now Assist for workplace queries](https://servicenow-prod.fluidtopics.net/eVAV_SLgehttEU_QSs7RXA)**   
  Use the Now Assist panel to interact with intelligent QnA agents that respond to workplace-related queries using structured data from a Knowledge Graph.
* **[Workplace Advisor QnA examples](https://servicenow-prod.fluidtopics.net/GQx7Sm0P~63XBVS7u8b~ZA)**   
  You can interact with the Now Assist panel to retrieve workplace-related information.

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