Safe Workplace

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Safe Workplace

    ServiceNow® Safe Workplace applications are designed to help organizations safely reopen and manage workplaces following emergencies and pandemics like COVID-19. These applications support health and safety protocols, workforce readiness, workplace preparation, and ongoing safety management to create a secure environment for employees returning to the workplace.

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    Key Features

    • Employee Readiness Surveys: Collect insights from employees regarding their health status, concerns, and readiness to return, enabling organizations to take informed steps to support employee well-being.
    • Employee Health Screening: Screen employees before workplace entry to verify compliance with health protocols such as temperature checks and PPE use. Includes dashboards to monitor trends and track employee returns.
    • Workplace Core: Configure and manage sanitized, socially distanced workspaces, including shift scheduling, workspace reservations, and sanitation tasks with real-time status and audit trails.
    • Workplace Personal Protective Equipment (PPE) Inventory Management: Track and manage PPE inventory across facilities with dashboards that provide real-time inventory levels and historical usage data.
    • Safe Workplace Dashboard: Provides leadership in HR, Workplace Services, and Health & Safety with comprehensive visibility into site readiness and workforce status for informed decision-making.
    • Contact Tracing: Identify employees potentially exposed to infectious diseases through data sources like badge scans and Wi-Fi logs to reduce workplace transmission.
    • Health and Safety Testing: Streamlines employee health testing processes to minimize disease spread in the workplace.
    • Employee Readiness Core: Centralizes employee data across Safe Workplace and Emergency Response Management applications for unified workforce readiness tracking.
    • Employee Travel Safety: Supports safe employee travel by verifying destination safety, monitoring health status, and maintaining travel contact logs.
    • Vaccination Status: Enables HR to track employee vaccination data, support workforce planning, and facilitate safe return policies.
    • Safe Workplace for Mobile: Allows management of workplace return processes remotely via a mobile app.
    • Integration: Supports integration with third-party systems, such as badge readers, to enforce workplace entry compliance.
    • Domain Separation: Supports Basic level domain separation for data security, with an exception for the Safe Workplace Dashboard.

    Implementation and Compliance

    The Safe Workplace guided setup helps configure Safe Workplace and Emergency Response Management applications in your ServiceNow instance, streamlining deployment.

    Organizations are responsible for ensuring compliance with applicable laws and regulations, including data protection and employment laws. ServiceNow provides templates and guidance but does not offer legal advice or guarantee compliance.

    Government agencies may use the applications free of charge for a limited time and must confirm ethical compliance. All implementation decisions remain with the using organization or agency.

    Practical Benefits for ServiceNow Customers

    • Automate and streamline employee readiness assessments and health screenings to promote a safe return to work.
    • Manage workplace space allocation, sanitation, and PPE inventory effectively to maintain safety protocols.
    • Gain real-time operational insights through dashboards to make data-driven decisions.
    • Enhance safety through contact tracing and health testing integration.
    • Support employee vaccination tracking and travel safety to manage ongoing health risks.
    • Leverage mobile access and third-party integrations for flexible and comprehensive safety management.

    ServiceNow® Safe Workplace applications help you reopen your workplaces and support the health and safety of your employees after emergencies and pandemics like COVID-19.

    Workforce readiness

    Help employees return to the workplace when they're healthy and ready with the following Safe Workplace applications.
    Employee Readiness Surveys

    With the ServiceNow® Employee Readiness Surveys application, send surveys to help gauge whether users are ready to return to the workplace. Ask questions to get insights into how users feel about returning to work, their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help users feel safe and secure upon their return.

    Employee Health Screening

    The ServiceNow® Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.

    Workplace readiness

    Prepare your workplace for the return of employees with the following Safe Workplace applications.
    Workplace Core

    Using the ServiceNow® Workplace Core application, quickly configure sanitized and socially distanced workspaces for the return of users. With department leaders, workplace service managers can reserve available workspaces for users in shifts. Workspaces can be scheduled for disinfection before and after these shifts. Through reports and dashboards, workplace managers can view how many of the available workspaces have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.

    Workplace Personal Protective Equipment Inventory Management

    The ServiceNow® Workplace Personal Protective Equipment Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility, an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. You can update current inventory levels daily for accurate and real-time inventory management.

    Use the Safe Workplace applications together to automate workflows for determining your employees' readiness and needs for returning to work, preparing sanitized and socially distanced workspaces, and managing the inventory of safety equipment for your workforce.
    Figure 1. Safe Workplace
    Use guided setup to implement Safe Workplace suite apps
    The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.