Supporting information for HR Service Delivery
Summarize
Summary of Supporting Information for HR Service Delivery
The ServiceNow® HR Service Delivery application enhances the employee service experience by automating HR interactions and centralizing all HR services on a single platform. This application is designed to improve HR efficiency and employee satisfaction through streamlined processes.
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Key Features
- Case and Knowledge Management: Standardizes documentation and fulfillment of employee inquiries.
- Employee Center: A unified portal for employees to access information and services.
- Lifecycle Events: Automates onboarding and other employee lifecycle events across departments.
- Document Templates: Simplifies online document management through automation.
- Employee Document Management: Secures and manages employee files electronically (requires a separate subscription).
- Enterprise Service Management Integrations Framework: Facilitates integrations with third-party applications.
- HR Predictive Intelligence Workbench: Assists in implementing predictive machine learning for HR processes.
- Agent Workspace for HR Case Management: Enables HR agents to efficiently handle inquiries and issues.
- HR Success Dashboard: Measures HR performance through KPIs.
- Learning Core: Creates an integrated repository for learning content.
- Manager Hub: Empowers managers with self-service tools for team engagement.
- Machine Learning Solutions: Automates case assignments and knowledge discovery.
- Performance Analytics: Analyzes HR service delivery performance (separate subscription required).
- Virtual Agent: Provides automated chat support for HR services.
- Mobile Applications: Employees can manage HR tasks and requests via the Now Mobile app.
Key Outcomes
By utilizing HR Service Delivery, customers can expect improved HR service efficiency, enhanced employee satisfaction through better access to information and services, and a comprehensive approach to managing HR tasks and data securely. Additionally, customers are responsible for ensuring compliance with data protection laws regarding sensitive information used within the application.
Next Steps
To optimize the use of HR Service Delivery, customers should explore domain separation options for data management and utilize quick start tests to validate configurations after changes. For detailed information on sensitive data handling, customers can review table definitions in their instance.
The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services.
HR Service Delivery applications
Depending on the HR Service Delivery package you choose, deploy one or more of the following applications.
- Case and Knowledge Management
- Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time.
- Employee Center
- Provide a single, unified portal for employees to get all the information, services, and help that they need.
- Lifecyle events for enterprise
- Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments.
Supporting applications
You can also deploy the following supporting applications.
- Document Templates to automate and simplify the process of filling, signing, and reviewing a document online.
- Employee Document Management to secure, retain, access, and purge employee files with ease using paperless document management. A separate subscription is required.
- Enterprise Service Management Integrations Framework to provide a consistent way of building integrations for common use cases such as pulling employee profiles and tasks from third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application.
- HR Predictive Intelligence Workbench to guide you through your predictive machine learning implementation to create intelligent HR processes.
- Agent Workspace for HR Case Management to interact with employees, respond to inquiries, and resolve issues quickly as an HR agent.
- HR Success Dashboard indicators to help the HR leadership measure the performance of the HR implementations, using different base system or customized KPIs.
- Learning Core to build a integrated learning content repository.
- Manager Hub to increase managers self-service and proactive engagement with teams, and help them grow as leaders.
- Machine learning solutions for HR Service Delivery to help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.
- Performance Analytics for HR Service Delivery to reduce HR inefficiencies by reporting and analyzing service delivery performance and quality. A separate subscription is required.
- Virtual Agent for HR Service Delivery to enable automated chats for employees requesting HR services.
Mobile applications
You can use the Now Mobile app with HR Service Delivery.
Employees view HR requests, request help, complete HR tasks, receive targeted mobile content and push notifications, chat with a virtual agent, and more using the Now Mobile app.
Domain separation and HR Service Delivery
Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data. For more information, see Domain Separation and HR Service Delivery.
Quick start tests for HR Service Delivery
Copy and customize quick start tests to validate that your instance works after you make any configuration changes, such as after applying an upgrade or developing an application. For more information, see Quick start tests for HR Service Delivery.
Fields Containing Possibly Sensitive, Personal, or Personally Identifiable Information
Customers are responsible for ensuring their use of HR Service Delivery application is compliant with applicable data protection laws and regulations. Customers using the HR Service Delivery application should assess fields that may contain sensitive, personal, or personally identifiable information, the extent of which is solely determined by customers. Once installed, customers are able to access table definitions within their instance to review fields used by HR Service Delivery application. This can be done by navigating to "System Definition > Tables" and filtering "Name" "starts with" "sn_hr_".
COE security policies are a way to easily restrict access to different COEs via configuration. The underlying COE security policy implementations are ServiceNow ACLs.