---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Workplace Concierge with email or calendar invite

# Use Workplace Concierge with email or calendar invite {#ariaid-title1}

Release version: Australia  
Updated September 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add the Workplace Concierge to an email thread or a calendar invite.

## Before you begin

Role required: sn_wsd_core.workplace_user

## Procedure

1. Open the email thread or calendar invite that you want to create a visit from.
2. Add <kbd class="ph userinput">Workplace Concierge</kbd> to the email thread or the calendar invite.  
   The email address for Workplace Concierge is configured by your admin.

   | Choice | Description |
   | Calendar invite | Add Workplace Concierge as a guest to the calendar invite. Workplace Concierge extracts the meeting date and time, host identity, location, and attendee email addresses. |
   | Email thread | Add Workplace Concierge in the CC field of the email thread. Alternatively, forward the email thread to the Workplace Concierge. Workplace Concierge scans the email thread for words or phrases that indicate an in-person visit or meeting. Workplace Concierge then scans for the date and time, location, visitor type, attendee email addresses, and other mandatory requirements set by the admin. |
   |-|-|

   {#use-concierge-email__choicetable_lpt_w3n_r3c}  
   If any required information is missing, Workplace Concierge sends an email to request clarification.
3. Reply to the Workplace Concierge email clarifying the information.  
   For example, if an email thread contains two locations, or if the location is not found in the Workplace Service Delivery location hierarchy, reply with the exact location name.  
   After receiving all the information, Workplace Concierge sends an email with the visit details for confirmation.
4. Verify the details of the visit, then reply with a confirmation.  
   After you confirm the details, Workplace Concierge creates a visit and invites the visitors using the email addresses. For more information about visitor registrations, see [Registering a visitor](https://servicenow-prod.fluidtopics.net/wm1KIlJ~qFxYvhgIfjKJBg "Submit a visitor registration to register your invitees before their visit to the organization. As a visitor, accept or decline visitor policies based on your preference.").

## What to do next

Visitors can reply to the invitation email to provide information for the prerequisite tasks. The Email Visitor Intake agent processes email replies and updates the visitor records.

If Workplace Concierge is included in any emails sent to the visitors, the Email Visitor Intake agent scans the email threads for relevant data. The agent then updates the visitor records.