---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Supporting information

# Supporting information for ServiceNow Otto for Employee Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get a quick overview of the key information related to the ServiceNow Otto for Employee Experience.

## Supported versions {#supporting-info-for-now-assist-for-emp-expe__section_sjs_1wv_cfc}

ServiceNow Otto for Employee Experience is supported starting from Xanadu Patch 3 and later versions.

## Supported user interfaces {#supporting-info-for-now-assist-for-emp-expe__section_igv_c2q_dfc}

The ServiceNow Otto for Employee Experience application supports the following user interfaces:

* ServiceNow Otto® chat bot in any service portal
* ServiceNow Otto for Virtual Agent interfaces
{#supporting-info-for-now-assist-for-emp-expe__ul_uq3_42q_dfc}

## Application information {#supporting-info-for-now-assist-for-emp-expe__section_rkp_5jw_cfc}

Activate the ServiceNow Otto for Employee Experience store app (sn_ex_gen_ai).  
This store app has the following dependencies:

* ServiceNow Otto® for platform (sn_genai_platform)
* Employee Center (sn_ex_sp)
{#supporting-info-for-now-assist-for-emp-expe__ul_cxj_vjw_cfc}

For more information, see [Configure ServiceNow Otto for Employee Experience](https://servicenow-prod.fluidtopics.net/oxaYzI6oltW74kPXzbsV3Q "If you have the admin role, you can configure the ServiceNow Otto for Employee Experience application so that employees can use ServiceNow Otto to quickly check the status of their work through conversations.").
**Related tasks**   

* [Activate ServiceNow Otto for Employee Experience skills](https://servicenow-prod.fluidtopics.net/2_pHtA1ogsCScVNudOaCCg "Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows.")