--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Workplace dashboard in Workplace Service Portal # Workplace dashboard in Workplace Service Portal {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Workplace Dashboard in Workplace Service Portal The Workplace Dashboard in the Workplace Service Portal enables users to visually analyze workspace capacity, request and reservation trends, and monitor maintenance tasks. Users can reserve spaces for employees or create maintenance tasks directly from this interface. Show full answer Show less To access the dashboard, navigate to Workplace Core \> Dashboard. Users can filter reports by selecting a region and site, which will display data for different campuses. Note that from version 2.2 of Workplace Core, the Dashboard is removed from the Service Portal for new customers, but those on version 2.1 and below will still have access post-upgrade. ## Key Features * **Real-time Visibility:** Workplace managers can monitor space utilization and cleaning activities. * **Data Visualizations:** The dashboard displays various metrics such as today's capacity, shifts, reservable spaces, and active reservations. * **Task Monitoring:** Users can track unassigned cleaning tasks and planned tasks as well as pending workplace requests. ## Key Outcomes With the Workplace Dashboard, customers can effectively manage workspace utilization, support the phased return of employees after emergencies, and stay informed on maintenance tasks. This leads to improved operational efficiency and better workspace management. Use the Workplace Dashboard from Workplace Service Portal to visually analyze the available workspace capacity, space request and reservation trends, and monitor the maintenance tasks of your workplace. You can also reserve a space for an employee or create a workplace maintenance task directly from this Workplace Service Portal page. To open the Workplace dashboard on the Workplace Service Portal, navigate to Workplace CoreDashboard. Selecting a region and site in the filter at the top displays reports for available campuses in separate tabs. Important: For new customers, from Workplace Core (sn_wsd_core) version 2.2, the Dashboard is removed from the Workplace Service Portal and Service Portal. Customers using Workplace Core version 2.1 and below can still access the dashboard after an upgrade. Figure 1. Workplace dashboard ## End user and roles {#wsm-workplace-dashboard__section_upb_qj4_2fb} {#wsm-workplace-dashboard__table_ov2_tj4_2fb__entry__3} | End user and goal | Required role | Benefits | |-|-|-| | Workplace manager: Needs clear visibility into the real-time status of the workplace space utilization and cleaning activities for shifts. | sn_wsd_core.workplace_manager | * Can plan for the phased return of employees to the workplace after an emergency situation * Can monitor progress of workplace tasks for various office locations {#wsm-workplace-dashboard__ul_lvx_nfq_qlb} | [Table 1. Role required based on goal] {#wsm-workplace-dashboard__table_ov2_tj4_2fb} ## Data visualizations {#wsm-workplace-dashboard__section_t5q_fl4_2fb} The data displayed in visualizations corresponds to the selected campus. {#wsm-workplace-dashboard__table_xvt_hl4_2fb__entry__3} | Title | Type | Description | |-|-|-| | Today's capacity | Single score ![Single-score icon]() | Number of active workspaces available today. | | Today's shifts | Single score ![Single-score icon]() | Number of shifts used in today's reservations. | | Today's reservable spaces | Single score ![Single-score icon]() | Number of active workspaces available to reserve. | | Today's reservations | Single score ![Single-score icon]() | Number of today's active reservations. | | Reservations per day | Trend ![Trend over time icon]() | Trend of the number of active reservations per day in the last seven days for which the end date is today or later. | | Reserved spaces per day | Spline ![Spline trend icon]() | Trend of the number of reserved workspaces per day for all reservations made in the last seven days that are active starting today or later. | | Reservable spaces per building | Bar ![Bar graph icon]() | Breakdown of active workspaces that are available to reserve for each building on the campus. | | Cleaning tasks for this campus ||| | Unassigned cleaning tasks | Single score ![Single-score icon]() | Number of active workplace tasks that are not assigned to anyone and not in the Closed state. | | Planned tasks | Single score ![Single-score icon]() | Number of active planned workplace tasks that are not yet closed. | | Cleaning tasks by day | Trend ![Trend over time icon]() | Trend of the number of active cleaning tasks per day for which the due date is between today and the next seven days, or for which no due date is defined. The tasks in this report are grouped by the workplace task type. | | Workplace requests for this campus ||| | Pending workplace requests | Single score ![Single-score icon]() | Number of workplace requests that are pending. | | Workplace requests created today | Single score ![Single-score icon]() | Total number of workplace reservation requests created by the employees today. | | Workplace requests by day | Trend ![Trend over time icon]() | Trend of the number of workplace reservation requests created per day. | [Table 2. Dashboard data] {#wsm-workplace-dashboard__table_xvt_hl4_2fb} **Related tasks** * [Create workplace reservations for an employee](https://servicenow-prod.fluidtopics.net/jXxmkocMw1p4nq6fQSenBg "Create workplace reservations for an employee in the Workplace Core application using the shifts and shift schedules that you defined.") * [Create an ad hoc workplace task](https://servicenow-prod.fluidtopics.net/__I4fwBOvlTUNCrA5sB7FA "Create an ad hoc task in Workplace Core for unplanned activities. For example, if you notice that something isn't clean in an area or want the area to be cleaned again, you can create an ad hoc workplace task to get the cleaning done immediately.") *[\>]: and then