--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Components installed # Components installed with Health and Safety Case Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Components Installed with Health and Safety Case Management The Health and Safety Case Management application installs various components essential for managing health and safety cases, including tables, user roles, and scheduled jobs. It also installs related store applications if they are not already present. Show full answer Show less ## Key Features * **Store Applications:** The core data model for Health and Safety is installed, which includes user profiles and actions used in the application. * **Roles Installed:** * **Safety Case Manager:** Manages Health and Safety cases, with capabilities to view, create, update, and delete cases. * **Safety Case Reporter:** Views and submits Health and Safety questions from the Employee Center. * **Safety Case Reader:** Views Health and Safety cases, incidents, and observations. * **Safety Case Writer:** Creates and updates Health and Safety cases and associates related incidents. * **Return to Work Case Roles:** Includes both reader and writer roles for managing return to work cases. * **Claim Case Roles:** Provides reader and writer capabilities for Health and Safety claim cases. * **Tables Installed:** * **Health and Safety Case:** Stores records of Health and Safety cases. * **Leave:** Stores cases related to injury and illness leave. * **Health and Safety Case Payment:** Stores payment details for compensation claims. * **User Groups Installed:** Includes a routing group for assignment of Universal Requests related to Health and Safety cases. ## Key Outcomes By utilizing the components installed with Health and Safety Case Management, users can effectively manage Health and Safety cases, ensuring proper tracking, reporting, and compliance within their organization. Each role is designed to facilitate specific functions, enhancing collaboration and efficiency in health and safety management processes. Several types of components are installed with installation of the Health and Safety Case Management application, including tables, user roles, and scheduled jobs. The application also installs related store applications if they aren't already installed. ## Store applications installed {#components-installed-with-hs-case-mgmt__entry__2} | Store application | Description | |-|-| | Health and Safety Core | Installs core data model for Health and Safety. This data model includes common components such as Health and Safety user profile and actions that are used in the Health and Safety applications. For more information on store applications, roles, and tables installed with Health and Safety Core, see [Components installed with Health and Safety Core](https://servicenow-prod.fluidtopics.net/NBsYTl9SM0rdMPLEYPOrYA "Several types of components are installed with installation of the Health and Safety Core data model, including tables, user roles, and scheduled jobs. This data model is automatically installed with Health and Safety applications."). | [Table 1. Store apps installed with Health and Safety Case Management] ## Roles installed {#components-installed-with-hs-case-mgmt__section_djw_hrr_ybc} {#components-installed-with-hs-case-mgmt__table_ejw_hrr_ybc__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Safety case manager \[sn_hs_cm.case_manager\] | Manager for Health and Safety cases who can * View Health and Safety cases and their related records in the Health and Safety Workspace * Create, update, and delete these from the Health and Safety Workspace * Health and Safety cases * Return to work cases {#components-installed-with-hs-case-mgmt__ul_n3q_yxs_ybc} {#components-installed-with-hs-case-mgmt__ul_kbc_nrz_11c} | * sn_hs_cm.case_reporter * sn_hs_cm.rtw_writer * sn_hs_cm.case_writer {#components-installed-with-hs-case-mgmt__ul_u4c_sws_ybc} | | Safety case reporter \[sn_hs_cm.case_reporter\] | * View cases created for the Health and Safety questions asked * Submit Health and Safety questions from the Employee Center {#components-installed-with-hs-case-mgmt__ul_fpv_bfz_11c} | none | | Safety case reader \[sn_hs_cm.case_reader\] | * Can view Health and Safety cases in the Health and Safety Workspace * Can view safety incidents and observations associated with Health and Safety cases {#components-installed-with-hs-case-mgmt__ul_zpf_sys_ybc} | * sn_ohs_im.incident_reader * sn_ohs_im.observation_reader * sn_ohs_im.hs_profile_reader * sn_ohs_im.document_reader * sn_ohs_im.action_reader {#components-installed-with-hs-case-mgmt__ul_dbx_1xs_ybc} | | Safety case writer \[sn_hs_cm.case_writer\] | * Create and update Health and Safety cases in the Health and Safety Workspace * Can associate related safety incidents and observations to Health and Safety cases {#components-installed-with-hs-case-mgmt__ul_zsw_bzs_ybc} | * sn_ohs_im.incident_writer * sn_ohs_im.observation_writer * sn_hs_cm.case_reader * sn_ohs_im.document_writer * sn_ohs_im.action_writer {#components-installed-with-hs-case-mgmt__ul_vts_2xs_ybc} | | Return to work case reader \[sn_hs_cm.rtw_reader\] | Can view Return to work cases in the Health and Safety Workspace | sn_ohs_im.hs_profile_reader | | Return to work case writer \[sn_hs_cm.rtw_writer\] | Safety case writer who can create and update Return to work cases in the Health and Safety Workspace | * sn_hs_cm.case_writer * sn_hs_cm.rtw_reader {#components-installed-with-hs-case-mgmt__ul_dqw_jxs_ybc} | | Claim case writer \[sn_hs_cm.claim_case_writer\] | Safety case writer who can create, update, and delete claim cases in the Health and Safety Workspace | * sn_hs_cm.case_writer * sn_hs_cm.claim_case_reader {#components-installed-with-hs-case-mgmt__ul_sck_rhc_ddc} | | Claim case reader \[sn_hs_cm.claim_case_reader\] | Can view Health and Safety claim cases in the Health and Safety Workspace | sn_hs_cm.case_reader | [Table 2. Roles in Health and Safety Case Management] {#components-installed-with-hs-case-mgmt__table_ejw_hrr_ybc} ## Tables installed {#components-installed-with-hs-case-mgmt__section_hjw_hrr_ybc} {#components-installed-with-hs-case-mgmt__table_ijw_hrr_ybc__entry__2} | Table | Description | |-|-| | Health and Safety case \[sn_hs_cm_case\] | Stores all records of Health and Safety cases. This table extends the Health and Safety task \[sn_ohs_im_task\] table. | | Leave \[sn_hs_cm_leave\] | Stores Health and Safety cases of type Injury and illness related leave. | | Health and Safety Case Payment \[sn_hs_cm_payment\] | Stores payment details for Health and Safety compensation claim cases. | [Table 3. Tables in Health and Safety Case Management] {#components-installed-with-hs-case-mgmt__table_ijw_hrr_ybc} ## User groups installed {#components-installed-with-hs-case-mgmt__section_ep1_3vg_lhc} {#components-installed-with-hs-case-mgmt__table_ih5_mvg_lhc__entry__3} | Name of group | Description | Contains roles | |-|-|-| | Health and Safety routing group | Assignment group for Universal Request for Health and Safety cases. | * agent_workspace_user * workspace_user * sn_ohs_im.workspace_user * sn_uni_req.routing_agent * sn_hs_cm.case_manager {#components-installed-with-hs-case-mgmt__ul_ddn_vvg_lhc} | [Table 4. User groups installed Health and Safety Case Management] {#components-installed-with-hs-case-mgmt__table_ih5_mvg_lhc}