--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # HR service catalog management # HR service catalog management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of HR service catalog management The HR service catalog management enables employees to request various HR services such as benefits updates, travel visas, or paycheck inquiries through a self-service portal like the Employee Service Center. This feature allows organizations to set up, categorize, and configure HR catalog items that employees can access directly, streamlining HR service delivery. Show full answer Show less ## HR service catalog categorization The HR service catalog is composed of HR catalog items organized into employee-facing categories, which provide a clear organizational structure for easier navigation. Typical categories include benefits, employee data management, employee relations, payroll, talent management, and visas. These categories help employees browse and find relevant services quickly. It is important to note that the categorization of HR catalog items is separate from the HR Centers of Excellence (COEs) data model and is specifically designed for employee self-service interaction. When creating or managing HR services: * Creating a new HR catalog item automatically generates a corresponding HR service, helping avoid duplicate service creation. * To make an existing HR service accessible via self-service, configure a record producer instead of creating a new catalog item. HR agents can manage categories and catalog items efficiently through the configurable Agent Workspace for HR Case Management, which supports both new and classic HR Service Delivery interfaces. ## HR catalog item configuration HR catalog items represent the HR services that are made available for employees to request. While all catalog items correspond to HR services, not all HR services are available as catalog items since some are for internal HR use only. Once an HR catalog item is published in the service catalog, employees can submit requests that automatically create HR cases, ensuring requests are tracked and managed effectively. ## Practical benefits for ServiceNow customers * Enables streamlined employee self-service access to HR services, reducing HR workload and improving service delivery. * Provides a clear organizational structure through categorization, enhancing user experience and request accuracy. * Supports easy configuration and management of catalog items and categories, allowing HR teams to maintain an up-to-date service catalog. * Integrates with HR Case Management to ensure all employee requests are logged and processed systematically. Enable employees to request HR services such as benefits updates, travel visas, or paycheck inquiries through the HR service catalog. Employees can access the HR service catalog from a self-service portal such as the Employee Service Center. You can manage the setup and categorization of the HR service catalog, as well as configure the individual HR catalog items that populate it. ## HR service catalog categorization {#hr-service-catalog-management__section_bvk_33n_n2b} The HR service catalog is a collection of HR catalog items that employees can request directly from HR. The HR catalog items are organized into categories, which define the organizational structure for the catalog. For example, the items can be categorized by benefits, employee data management, employee relations, general, HR systems, payroll, talent management, and visas. Note: The COEs available to you may differ depending on the HR package you have. * The categorization of HR catalog items are employee-facing only, and have no relation to the categorization of HR services under the HR Centers of Excellence (COEs) data model. * If you are creating a new HR service and plan to make it available for employee self-service, see [HR catalog item configuration](https://servicenow-prod.fluidtopics.net/HRxj2NMIk91AzhM7U7_sRQ "HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog.") instead. Creating a new HR catalog item automatically creates a corresponding HR service, and you can avoid creating duplicate services. * If you have an existing HR service that you want to make available for employee self-service, do not create an HR catalog item. (Creating a HR catalog item automatically creates a corresponding HR service.) Instead, see [Configure a record producer for an HR service](https://servicenow-prod.fluidtopics.net/84scR02lwJ3CyBXr98j75A "Make an existing HR service available for employee self-service by adding it to the HR service catalog.") to add the existing service as an HR catalog item in the HR service catalog. * The Agent Workspace for HR Case Management is highly configurable for HR agents. It supports the same functionality in the Classic HR Service Delivery Agent Workspace. {#hr-service-catalog-management__ul_qrw_tp4_zsb} Create, modify, and manage categories in the HR service catalog. Assign or remove catalog items from categories. To manage the categorization of HR catalog items in the HR service catalog, see [HR service catalog categorization](https://servicenow-prod.fluidtopics.net/hxFP7srWgvjBNBKxT_fbrA#hr-service-catalog-categorization "HR catalog items in the HR service catalog are organized into categories. The categories define the organizational structure for the catalog so that employees can more easily browse and request the HR services they need."). ## HR catalog item configuration {#hr-service-catalog-management__section_xsx_33n_n2b} HR catalog items are HR services that employees can request from the HR service catalog. (Not all HR services need to be accessible to employees; some services are only initiated internally by HR agents. This means that all HR catalog items have a corresponding HR service, but not all HR services have a corresponding HR catalog item.) To configure the HR catalog items, see [HR catalog item configuration](https://servicenow-prod.fluidtopics.net/HRxj2NMIk91AzhM7U7_sRQ "HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog."). Once an HR catalog item is published to the HR service catalog, it is available for employees to request. When an employee submits an HR catalog item request, an HR case is created. * **[HR service catalog categorization](https://servicenow-prod.fluidtopics.net/hxFP7srWgvjBNBKxT_fbrA#hr-service-catalog-categorization)** HR catalog items in the HR service catalog are organized into categories. The categories define the organizational structure for the catalog so that employees can more easily browse and request the HR services they need. * **[HR catalog item configuration](https://servicenow-prod.fluidtopics.net/HRxj2NMIk91AzhM7U7_sRQ)** HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog. **Related topics** * [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)