---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using At a Glance in Agent Workspace for HR Case Management

# Using At a Glance in Agent Workspace for HR Case Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the At a Glance feature from the contextual side panel to quickly view HR profile information for the Opened for person on an HR case enabling HR agents to better assist and resolve employee requests.

The At a Glance panel displays key HR profile details about the employee, such as the employee's job title, employment start date, office location, contact information, and organizational details. Agents can quickly access this information so
that they have a better understanding of the employees they are trying to help.

## HR profile {#agent-ws-hr-case-mgmt-youremp__section_xdw_bmw_nnb}

What appears under Your Employee section depends on what you configure on the HR profile. You can open any HR profile and edit the fields you want to be displayed by adding or removing them. The fields you selected appear for all HR profiles, but fields with data are only displayed in the Your Employee section. For more information, see [Configure the At a Glance panel](https://servicenow-prod.fluidtopics.net/GFL2njlQzuxvqnbWv2JmXA "Customize which employee information appears in the At a Glance panel by adding or removing fields from the Employee Details and Contacts sections.").  
Note:  
If the subject person on an HR case does not have an HR profile record, the At a Glance icon does not appear in the contextual side panel.

If you change the subject person, the profile information of that person will also be immediately updated in the
Your Employee section, enabling you to verify the right person even before saving the change.

For more information, see [HR profile editable field configuration](https://servicenow-prod.fluidtopics.net/HCosKJguoCy7Gj1gO82fSg "An option in Human Resources Configuration provides a list of HR profile fields that can be enabled for edit. Understand the difference between how the personal and the employment information fields are updated in the HR profile based on this configuration.").