---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use

# Use Workplace Agent for mobile {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Workplace Agent for mobile to perform workplace case or task related activities using the ServiceNow Agent mobile application.
* **[Manage workplace cases and tasks](https://servicenow-prod.fluidtopics.net/vfuWUw0zqEsic9tPfCaayA)**   
  Track the workplace cases and tasks that are assigned to you and your assignment group. Know the number of cases that are open, critical, and breached at any time. View the details of the case and perform an action accordingly.
* **[Edit or view case details on the Workplace Agent for mobile app](https://servicenow-prod.fluidtopics.net/JWoSqyPhwEPFHmRNDJ_RSg)**   
  Update a workplace case at any time on the go. The application provides you with all the edit-related options to make relevant changes whenever you want to edit.
* **[Print workplace cases](https://servicenow-prod.fluidtopics.net/7jQ5nM2m82QWqpr62Lgi9g)**   
  Workplace agents can print the workplace case at any time on the go. The case reports contain reservation details, services, and all other relevant information.
* **[Print workplace tasks](https://servicenow-prod.fluidtopics.net/3esMR69MdXphWcSwe42ACA)**   
  Workplace agents can print the workplace task details related to a workplace case. The task reports contain reservation details, services, and all other relevant information.
* **[Create a child task](https://servicenow-prod.fluidtopics.net/u0iHVjm_QGJX9gVwPJn2wQ)**   
  Add child tasks to a workplace case when needed. The application enables you to create a child task instantly from the case details page.
* **[Create a workplace case on behalf of an employee through Workplace Agent for mobile](https://servicenow-prod.fluidtopics.net/p743Ph4WAvIedEbVfwQGpQ)**   
  Create workplace cases on behalf of an employee in the Workplace Agent for mobile work view page.
* **[Edit or view a child task](https://servicenow-prod.fluidtopics.net/QAq2dgzdtm7NpUJBIvrlyw)**   
  View or update a task whenever you want to get the details or update the progress.
* **[Offline mode](https://servicenow-prod.fluidtopics.net/4v5Atp3aU8Ebtn2TquOxqA)**   
  You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.