--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Health and Safety # Health and Safety {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Health and Safety ServiceNow Health and Safety empowers businesses to maintain safe and healthy working environments by efficiently recording, tracking, and reporting employee health and safety incidents. This solution supports companies in achieving Environmental, Social, and Governance (ESG) objectives through comprehensive incident management and risk reduction tools. It offers a centralized platform for safety knowledge, incident reporting, job safety analysis (JSA), and observation filing, helping to minimize safety incidents and manage related costs. Show full answer Show less ## Key Features * **Health and Safety Incident Management:** Enables organizations to document, track, investigate, and reduce employee health and safety incidents and observations. * **OSHA Content Pack:** Automates filling and exporting of OSHA forms for workplace injuries and illnesses. * **Case Management:** Supports employee health and safety inquiries and facilitates return-to-work processes after injury or illness. * **Contractor Management \& Contractor Service Center:** Manages contractor companies and workers, providing contractors with a portal for pre-qualification, safety documentation, incident reporting, JSA submissions, and work permits. * **Risk Management:** Equips workers, managers, and safety personnel with tools to identify hazards and reduce injury risks. * **Environmental Management:** Helps manage chemical inventories, ensures regulatory compliance, and streamlines chemical documentation workflows. * **Now Assist for Health and Safety:** Utilizes generative AI for conversational incident reporting, incident summarization, pattern analysis, and generation of corrective and preventive actions, enhancing safety team effectiveness. * **Mobile Experience:** Health and Safety applications are accessible via the ServiceNow Now Mobile app for on-the-go management. * **Domain Separation:** Supports basic domain separation to segregate data and processes within Health and Safety Incident Management and Risk Management applications. * **Third-Party Integrations:** Extends application capabilities through integrations with external services to enhance functionality. ## Practical Benefits for ServiceNow Customers * Streamlines compliance with health and safety regulations and ESG goals through automated reporting and documentation. * Improves incident response and investigation with centralized tracking and AI-powered insights. * Facilitates contractor safety management and compliance via dedicated portals and workflows. * Reduces manual effort in managing chemical safety and regulatory adherence. * Provides flexible access through mobile apps and supports organizational data segregation with domain separation. * Allows customization and extension through third-party integrations and app store offerings. ServiceNow Health and Safety enables businesses to ensure safe and healthy working conditions for their employees. This video shows a visual overview of ServiceNow Health and Safety and its capabilities. To deliver on Environmental, Social, and Governance (ESG) goals, companies must correctly record, track, and report on health and safety related employee incidents. ServiceNow Health and Safety provides at-your-fingertips capabilities such as reporting incident and observation and filing job safety analysis (JSA) and a one-stop-shop for all safety knowledge in your company. Further, it also provides the tools to reduce safety incidents, keep the costs down, and assess and manage risks. ## Health and Safety applications {#health-safety-overview__section_ytw_4bk_gwb} Health and Safety includes the following applications: [Health and Safety Incident Management](https://servicenow-prod.fluidtopics.net/Fa3rzHhSk8v~gGYaAsDHoQ "The ServiceNow Health and Safety Incident Management application is a solution in Health and Safety that enables organizations to record, track, and report on health and safety related employee incidents and observations. Furthermore, it provides capabilities to investigate and reduce incidents.") : The ServiceNow® Health and Safety Incident Management application is a solution in Health and Safety that enables organizations to record, track, and report on health and safety related employee incidents and observations. Furthermore, it provides capabilities to investigate and reduce incidents. [Health and Safety Incident Management OSHA Content Pack](https://servicenow-prod.fluidtopics.net/3mIrcTx07rxC2cJDDF3XWA "With the ServiceNow Health and Safety Incident Management OSHA Content Pack application, you can automatically fill and export OSHA forms for injuries and illnesses that happened in an establishment under your organization.") : With the ServiceNow® Health and Safety Incident Management OSHA Content Pack application, you can automatically fill and export OSHA forms for injuries and illnesses that happened in an establishment under your organization. [Health and Safety Case Management](https://servicenow-prod.fluidtopics.net/qi_PWiRXyJN5w3~Pg8Nddg "The ServiceNow Health and Safety Case Management application provides capabilities to support employees' health and safety inquiries and their return to work after an injury or illness.") : The ServiceNow® Health and Safety Case Management application provides capabilities to support employees' health and safety inquiries and their return to work after an injury or illness. [Health and Safety Contractor Management](https://servicenow-prod.fluidtopics.net/vIisz0daWX15f8qp3YPLYw "The ServiceNow Health and Safety Contractor Management application enables you to manage contractor companies and workers for their health and safety. With this application, you can confirm that contract workers have relevant certificates and skills and have completed the required trainings before they arrive at the site so that they can perform their job safely.") : The ServiceNow® Health and Safety Contractor Management application provides capabilities to manage contractor companies and workers for their health and safety. [Contractor Service Center](https://servicenow-prod.fluidtopics.net/wK2asDceZOPoZKRT2kdIJQ "The ServiceNow Contractor Service Center enables the contract workers to self-service when coming on site to provide documentation, perform tasks, and report any health and safety issues or concerns when on site.") : The ServiceNow®Contractor Service Center application provides contract workers with a dedicated portal to complete pre-qualification tasks, submit safety documentation, report Health and Safety incidents and observations, submit job safety analyses, and request permits to work. [Health and Safety Risk Management](https://servicenow-prod.fluidtopics.net/4AM1C1frzzVlvhGF9rMSuQ "The ServiceNow Health and Safety Risk Management application provides capabilities to enable workers, line managers, and safety personnel to work safely and reduce the likelihood of injuries that risks or hazards create.") : The ServiceNow® Health and Safety Risk Management application provides capabilities to enable workers, line managers, and safety personnel to work safely and reduce the likelihood of injuries that risks or hazards create. [Health and Safety Environmental Management](https://servicenow-prod.fluidtopics.net/Ins6fTC3V3TkbOxTG8~EPw "The ServiceNow Health and Safety Environmental Management application is a solution in Health and Safety that focuses on environmental conformance. It provides a chemical management feature that enables organizations to manage chemicals, handle emissions and waste, and support regulatory conformance.") : The ServiceNow® Environmental Management application helps in the management of chemicals in an organization by maintaining the chemical inventory, ensuring regulatory conformance, and reducing the manual effort associated with chemical documentation and workflows. ## Now Assist for Health and Safety {#health-safety-overview__section_g1z_qrr_t3c} Now Assist brings generative AI to the Health and Safety with capabilities such as conversational incident reporting and incident summarization. It also uses agentic workflows to analyze incident data, identify patterns, and generate corrective and preventive action plans, empowering safety teams avoid future incidents." Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Mobile experience for Health and Safety {#health-safety-overview__section_ubb_3dk_gwb} You can use ServiceNow® Now Mobile app to work on the Health and Safety applications. For more information, see [Mobile experience for Health and Safety](https://servicenow-prod.fluidtopics.net/sALqliwNRti7Fgr9pCa18A "Enable your employees to submit health and safety incidents and observations, Job safety analyses (JSAs), access safety knowledge base, and more on their mobile device using the ServiceNow mobile applications."). ## Domain separation for Health and Safety applications {#health-safety-overview__section_qcr_opo_zlb} The Health and Safety applications support domain separation at basic level. For more information, see [Domain separation and Health and Safety Incident Management](https://servicenow-prod.fluidtopics.net/19fQz76wPjpxX6jU~PUGHw "Domain separation is supported for Health and Safety Incident Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") and [Domain separation and Health and Safety Risk Management](https://servicenow-prod.fluidtopics.net/FCl3QOreM9E4~CIXqLGszw "Domain separation is supported for Health and Safety Risk Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data."). For a deeper understanding of the support levels, see [Application support for domain separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US). ## Request apps on the Store {#health-safety-overview__id_cws_j2q_snb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#health-safety-overview__inline-send-to-store} ## Integration with Third-party services {#health-safety-overview__section_k3w_zdt_nhc} You can find the Health and Safety applications that offer third-party service integrations to extend their capabilities and enhance functionality. For more information, see [Integration of Health and Safety applications with third-party services](https://servicenow-prod.fluidtopics.net/sUXvsIK_YLj0pJaPMZhDSg "Extend the capabilities of the Health and Safety applications by integrating it with other third-party systems.").