---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia Employee Service Management
ft:clusterId :
- emplsm
bundleId :
- emplsm
workflow :
- Employee
---
# Use tasks and approvals
# Manage tasks and approvals {#ariaid-title1}
Release version: Australia
Updated May 28, 2026
 2 minutes to read
Triage your queue from the EmployeeWorks Web App Tasks and requests. Review task summaries, act on approvals, apply conversational filters, and retrieve items through chat.
## Before you begin
Verify the Now Assist is active on the instance. AI summaries, AI prioritization, conversational filters, and chat-driven approval actions require Now Assist.
Role required: Employees
## About this task
You can view, track, and act on pending tasks, approvals, and open requests across enterprise systems. These systems include HR approvals, IT tasks, learning content, and surveys.
## Procedure
1. Open Tasks and requests in one of the following ways.
* Select the Tasks and requests widget on the home page.
* Select Tasks and requests in the side navigation.
2. Review items in the Tasks and Requests tabs.
The Tasks tab lists tasks and approvals assigned to you, sorted by AI prioritization. The Requests tab lists requests that you or others created for you. Each card shows an AI-generated summary of who is asking, what is needed, and why it matters. Select Sort by created date to order the list by creation date instead. For more information, see [Configure tasks and requests](https://servicenow-prod.fluidtopics.net/UAdUWnQZYjAI_KMzuOuVqQ "Set up AI preferences to control resource usage and generation modes for task insights and request summaries.").
3. Open a card to view the task detail and approval checklist.
The administrator can select Link to task in the task configuration. When enabled, opening the card redirects to the parent record instead of the task detail page. Parent records include HR cases and requested items.
The task detail includes a summary of the request and a checklist that highlights which knowledge article conditions the request meets.
4. Review the summaries and insights based on the skill configuration and the mode.
For more information on building a custom skill, see [Configure a custom AI insights skill for a task type](https://servicenow-prod.fluidtopics.net/tLrAwrkLCSX1ugxnshi1KQ "Configure a task to use a custom Now Assist skill for AI insights in the Task details widget. Optionally add a custom script to pre-process input or post-process the skill response.").
5. **Optional:** Apply a conversational filter.
Ask the chat to filter, for example by overdue status or by request type. Ask the chat to clear filters to return the full list. Conversational filters are additive to the filter configuration that the administrator sets.
6. **Optional:** Retrieve tasks or requests through chat.
Ask the chat for your tasks or requests to receive a task or request widget that lists matching items. Select View details in the widget to open the task detail without leaving the conversation.
7. **Optional:** Track a specific incident, case, or request through chat.
Ask the chat about a specific record, for example an incident number. The chat returns a single-item widget that you use to review and act on the record.
8. Perform the actions such as Approve or Reject the item.
Take action from the detail page or enter a natural language command in chat such as Approve this request or Reject this request.
The system updates the record state based on your action.
**Related reference**
* [EmployeeWorks Web App prompt library](https://servicenow-prod.fluidtopics.net/xkmqnRDNAH8JK7iqXh8SlQ "Example natural-language prompts that you can use across Employee Slate features. Use these prompts in the home page chat bar, the full-page conversation view, or the contextual assistant on any page.")