--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Knowledge blocks for HR knowledge management # Knowledge blocks for HR knowledge management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Knowledge Blocks for HR Knowledge Management Knowledge blocks are reusable content pieces within HR Service Delivery, designed to enhance knowledge authoring and consumption. These blocks can be secured with user criteria, allowing tailored access to specific users, thus ensuring relevant content visibility in knowledge articles and searches. Show full answer Show less ## Key Features * **Content Reusability:** Create and manage knowledge blocks that can be inserted into multiple articles, streamlining the knowledge management process. * **User Criteria Control:** Set user-specific criteria at both the knowledge base and block levels to dictate who can view the content. * **Integration:** If using custom searches or article viewers, integrate with knowledge blocks API for seamless operation. * **Activation:** Knowledge blocks must be activated, which also enables advanced features like article versioning. ## Key Outcomes Implementing knowledge blocks allows HR teams to create a single knowledge article featuring location-specific content that is accessible based on user criteria. This reduces the complexity of managing multiple articles and enhances employee access to relevant information, ultimately improving efficiency and user experience in HR knowledge management. You can use knowledge blocks with HR Service Delivery to simplify knowledge authoring for writers and knowledge consumption for readers. Knowledge blocks are reusable pieces of content secured by user criteria that you can add to knowledge articles in a knowledge base. The user criteria controls which users can read or not read the block content in an article or search, enabling users to more easily view content that is relevant to them. ## How to use knowledge blocks {#knowledge-blocks-for-hr-knowledge-management__section_ggq_v3y_4fb} To use knowledge blocks, a knowledge administrator or manager must enable the knowledge blocks feature for each knowledge base in which the blocks will be used.{#knowledge-blocks-for-hr-knowledge-management__p_lg2_nfg_h1c} [Enable knowledge blocks for each knowledge base](https://www.servicenow.com/docs/access?context=enable-knowledge-blocks-for-knowledge-base&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US){#knowledge-blocks-for-hr-knowledge-management__p_mg2_nfg_h1c} Knowledge contributors can create knowledge blocks and insert them into articles in a knowledge base:{#knowledge-blocks-for-hr-knowledge-management__p_ng2_nfg_h1c} Note: Knowledge blocks are not supported in articles of type wiki. By default, knowledge block doesn't show files attached to it. However, you can see images and text are visible on KB's created from block files. * [Create a knowledge block](https://www.servicenow.com/docs/access?context=create-modify-knowledge-block&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Add knowledge blocks to a knowledge article](https://www.servicenow.com/docs/access?context=add-knowledge-block-to-knowledge-article&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Preview a knowledge article with knowledge blocks by user or date](https://www.servicenow.com/docs/access?context=preview-knowledge-article-with-knowledge-blocks&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) {#knowledge-blocks-for-hr-knowledge-management__ul_tfw_j5k_ycb} Knowledge block content can be read or not read in an article or search based on user criteria set at the knowledge base and knowledge block level. See [Select user criteria for a knowledge block](https://www.servicenow.com/docs/access?context=select-user-criteria-for-knowledge-block&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) for more information.{#knowledge-blocks-for-hr-knowledge-management__p_pg2_nfg_h1c} ## Holiday calendar with location-specific knowledge block content You are part of an enterprise HR organization that maintains a company knowledge base. You want to create a holiday calendar so that employees know which days of the year are company holidays. Since the company has multiple locations and holiday dates vary based on where the employee is located, there are several ways that you could create the knowledge article.{#knowledge-blocks-for-hr-knowledge-management__p_qg2_nfg_h1c} One way is that you could create a knowledge article for each location, with an article for Location A, Location B, and so on.{#knowledge-blocks-for-hr-knowledge-management__p_rg2_nfg_h1c} * Pros: simplified consumption. Employees have a single article to search for and read. * Cons: more work for HR. HR has multiple articles to manage and update for each location where the company has employees. {#knowledge-blocks-for-hr-knowledge-management__ul_nck_b41_2db} Another way is that you could create a single knowledge article that includes sections for each location.{#knowledge-blocks-for-hr-knowledge-management__p_sg2_nfg_h1c} * Pros: simplified authoring. HR has a single article to manage and update. * Cons: more work for employees. Employee must scroll through and disregard extraneous content to find the section in the article that pertains to them. {#knowledge-blocks-for-hr-knowledge-management__ul_t1v_b41_2db} With knowledge blocks, you can create a single knowledge article with location-specific block content secured by user criteria. This approach helps to reduce the workload for both HR and employees. As an HR agent, you have a single article to manage and update. Employees have a single article to search for and read, with the user criteria ensuring that they only view content that is relevant to them.{#knowledge-blocks-for-hr-knowledge-management__p_tg2_nfg_h1c} ## If you are using a custom search or knowledge article viewer {#knowledge-blocks-for-hr-knowledge-management__section_vxh_nvj_h2b} If you are using a custom search or knowledge article viewer with your application, you should integrate it with the appropriate knowledge or knowledge blocks API. (Integration is only necessary if you are using a custom search or knowledge article viewer.){#knowledge-blocks-for-hr-knowledge-management__p_ug2_nfg_h1c} [Integrating a custom search or knowledge article viewer with knowledge blocks](https://www.servicenow.com/docs/access?context=integrating-with-custom-search-or-knowledge-article-viewer&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US){#knowledge-blocks-for-hr-knowledge-management__p_vg2_nfg_h1c} ## Activation information {#knowledge-blocks-for-hr-knowledge-management__section_bfn_nvj_h2b} To use knowledge blocks in your application, you must [activate knowledge blocks](https://www.servicenow.com/docs/access?context=activate-knowledge-blocks&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). For information on what components are installed with the feature, see [Components installed with knowledge blocks](https://www.servicenow.com/docs/access?context=components-installed-with-knowledge-blocks&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).{#knowledge-blocks-for-hr-knowledge-management__p_wg2_nfg_h1c} Note: Activating knowledge blocks automatically activates Knowledge Management Advanced, which enables advanced features such as article versioning. Knowledge blocks can be used with or without the article versioning feature. To disable the feature, see [Disable the article versioning feature](https://www.servicenow.com/docs/access?context=article-versioning-disable-property&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). **Related topics** * [Knowledge blocks](https://www.servicenow.com/docs/access?context=knowledge-blocks&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)