HR Service Delivery with Ultimate Kronos Group

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of HR Service Delivery with Ultimate Kronos Group

    The HR Service Delivery with Ultimate Kronos Group application integrates Ultimate Kronos Group workforce management data into the ServiceNow Employee Center, enabling employees and managers to access key HR information through a Virtual Agent conversational interface. This integration allows employees to interact via chat to retrieve details such as leave balances, work hours, schedules, and upcoming shifts, while managers can view their team’s locations, schedule changes, and time-off requests.

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    Key Features

    • Conversational Interface: Employees and managers use the Virtual Agent, powered by Natural Language Understanding (NLU), to ask questions and receive responses based on keyword detection and trained utterances.
    • Employee Access: Employees can view accrual leave balances, hours worked, punch lists, schedules, time-off request statuses, and upcoming shifts directly from Ultimate Kronos Group data within ServiceNow.
    • Manager Access: Managers with appropriate roles can access team members’ current locations, schedule change requests (such as shift swaps and open shifts), and pending time-off requests via the Virtual Agent.
    • Template-Based Queries: Both employees and managers use predefined templates to retrieve specific data. For example, employees use templates like “Retrieve My Accrual Balance” or “Retrieve My Schedule,” and managers use templates like “Reportee’s Location Today.”
    • Integration Setup: The application must be activated and configured via the ServiceNow Store, followed by setup of the HR Service Delivery Integration with Ultimate Kronos Group to enable full functionality.

    Practical Benefits for ServiceNow Customers

    • Enhanced Employee Self-Service: Employees gain immediate, conversational access to workforce management data without leaving the ServiceNow environment, improving user experience and reducing HR support overhead.
    • Improved Manager Oversight: Managers can efficiently monitor team schedules and time-off activities, facilitating better workforce planning and responsiveness.
    • Streamlined Data Access: Integration consolidates HR and workforce data, ensuring accurate, real-time information is available through intuitive conversational interfaces.
    • Customizable Interactions: The use of NLU models allows the Virtual Agent to understand natural language queries, making interactions more flexible and user-friendly.

    Next Steps

    To implement this solution, customers must:

    • Activate the HR Service Delivery Integration with Ultimate Kronos Group application from the ServiceNow Store.
    • Complete the required configuration and setup for integration within their ServiceNow instance.
    • Train the NLU models to enhance conversational understanding and enable natural language queries.

    After setup, employees and managers can immediately begin leveraging the Virtual Agent to access Ultimate Kronos Group workforce data within the ServiceNow Employee Center.

    With the HR Service Delivery with Ultimate Kronos Group application, provide employee assistance through conversations in the Virtual Agent conversational (client) interface. Enable employees to view their accrual leave balances, schedules, and upcoming shifts from the Ultimate Kronos Group application in ServiceNow Employee Center.

    Key features include:
    • Build conversations that are based on keywords that an employee enters.
    • Apply Natural Language Understanding (NLU) models, which enable the Virtual Agent to pick utterances for understanding, processing, and responding to what employees are saying during a conversation.

    Application setup

    First, you must activate the HR Service Delivery Integration with the Ultimate Kronos Group [sn_hr_ukg] application from the ServiceNow Store. Next, you must set up HR Service Delivery Integration with Ultimate Kronos Group application.

    Overview of HR Service Delivery with Ultimate Kronos Group

    After the activation and setup of HR Service Delivery Integration with Ultimate Kronos Group is complete, the HR Service Delivery with Ultimate Kronos Group responds to what employees or managers are saying during a conversation, and allows employees to view the following details from the Ultimate Kronos Group application in the Employee Center.

    Topics accessible to employees

    As an employee, you can view your accrual balances, work hours, list of punches, schedules, time-off requests, and upcoming shifts using the Virtual Agent.
    Retrieve My Accrual Balance
    You can view the aggregate of accrual leaves balance (by type) by selecting the Retrieve My Accrual Balance (Template). If the NLU model is trained, you can ask a question in the chat (for example, show my sick leaves) and view the balance of a single type of leave.
    Retrieve My Hours Worked
    You can view the number of hours worked for a given period by selecting the Retrieve My Hours Worked (Template) and choosing a symbolic period.
    Retrieve My List of Punches
    You can view the list of punches by selecting the Retrieve My List of Punches (Template) and choosing a symbolic period.
    Retrieve My Schedule
    You can view the work schedule for a given period by selecting the Retrieve My Employee Schedule (Template) and choosing a symbolic period. If the NLU model is trained, you can ask a question in the chat (for example, my work schedules of the previous pay period) and view the work schedules for that symbolic period.

    You can also view your schedule location for three days from the current day.

    Retrieve My Time Off Requests
    You can view the status of the time off requests by selecting the Retrieve My Time off Requests (Template) and specifying an end date.
    Note:
    Ensure that the selected time-off period ranges for 15 days from the start date (current day).
    Retrieve My Upcoming Shift
    You can view the next upcoming shift by selecting the Retrieve My Upcoming Shift (Template). If the NLU model is trained, you can ask a question in chat (for example, show my shifts) and directly view the next upcoming shift.

    You can also view your location along with the shift date and time.

    Topics accessible to managers

    As a manager, you can access and view the locations, schedules, and time-off requests of your team using the Virtual Agent.
    Note:
    The templates are visible only to a user with the manager role.
    Reportee's Location Today
    You can view the location of a reportee in the team (for today) by selecting the Reportee’s Location Today (Template).
    Reportee's Schedule Changes
    You can view the schedule change requests such as shift cover, shift swap, availability change, open shift, and self-schedule. Follow the onscreen instructions for more information on the schedule changes.
    Note:
    You can view the change requests in offered, invalidated, or pending state.
    Reportee's Time Off Requests
    You can view the pending time off requests from your team for a specified time period. You can check the requests from the individual team members or the entire team.

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