---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Conversation-first experience

# Conversation-first experience {#ariaid-title1}

Release version: Australia  
Updated April 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
EmployeeWorks Web App places a conversational AI assistant at the center of the employee experience. Employees ask questions, request services, and complete tasks in natural language from every page.

EmployeeWorks Web App replaces menu-driven navigation with a chat-first interface. Employees describe what they need in plain language. The AI assistant interprets the intent, runs the action, and
surfaces the right content from any page in the portal.{#eslate-conversation-first__eslate-conversation-first-para-1}

## Conversation-first {#eslate-conversation-first__section-conversation-first}

The home page features a prominent AI-powered chat and search bar. Employees interact with the chat in natural language. When employees start typing, the bar expands into a full-page conversation view. The view is powered by Moveworks or Now Assist Chat. The view displays answers, processes requests, and surfaces relevant content.

## Conversation-everywhere {#eslate-conversation-first__section-conversation-everywhere}

The chat assistant follows employees across every page in EmployeeWorks Web App. Employees open the chat from the Home, the Inbox, the Canvas, the Org Chart, or any other page. The assistant retains the active conversation
context across pages. Employees continue any task without restarting the chat.

## Interactive split view {#eslate-conversation-first__section-interactive-split-view}

The split view opens content alongside the chat panel. Employees review, act on, or navigate content without leaving the conversation.

Employees work with the following content types in the split view:

* Catalog forms: Request forms that employees fill out and submit in the panel.
* Knowledge articles: Policies and reference documents that open in full.
* Tasks and requests: Active work items such as approvals or support tickets.
* Canvas pages: Personalized dashboard views with widgets for the employee.
{#eslate-conversation-first__ul_split-view-content-types}

## Full-page search {#eslate-conversation-first__section-full-page-search}

The full-page search expands the chat into a dedicated workspace. Employees see ranked results from catalog items, knowledge articles, people, and connected tools in a single view. Employees refine the query with follow-up
prompts. Employees take action on any result without leaving the search experience. Conversational responses show sources from all connected content.

## Persistent side navigation {#eslate-conversation-first__section-persistent-side-navigation}

The persistent side navigation menu provides quick access to core areas of EmployeeWorks Web App from any page. The menu lists the Home, Inbox, Canvas, Org Chart, and other primary destinations. The menu stays visible during
chat and split-view sessions. Employees switch context with one selection.

## Follow-up chats {#eslate-conversation-first__section-follow-up-chats}

The chat assistant retains conversation context across turns. Employees ask follow-up questions in the same chat. Each follow-up answer stays grounded in the source content. Employees explore specific details without scanning
the full document. For example, an employee asks about a travel policy and then asks a follow-up question about expense limits.  
Note:  
Mobile responsiveness is supported through browser responsiveness. However, mobile browser responsiveness for the conversational experiences like full-page chat and bi-directional pages is limited.