---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using the More icon in Agent Workspace for HR Case Management

# Using the More icon in Agent Workspace for HR Case Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can use the ![]() more icon from Agent Workspace for HR Case Management to perform many duties related to
working on an HR case.

More icon is displayed at the top right corner of the Details tab when working on a case.

From here, you can:

* Associate interaction: Associate the displayed case with an interaction.
* Compose Email: Send an email from an HR case. The New Email Draft tab opens to compose and send the email. The To field is automatically updated with the Subject person's email ID. Agent can retain the email or add email. For more information, see [Sending an email in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/5juiG37b6HkLxaZHU6~jew "Send any communication related to HR cases with attached documents using the Send email feature. Minimize typing errors by auto-populating the email address of the subject person (of the case) in the email.").
* Set reminder: Create a reminder to ensure followup by a specific date. For more information, see [Create a reminder in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/LGf5hjPIvvbxXvWHymT4yg "Create reminders for HR cases or tasks to receive notifications for follow-up actions by a specific date.").
* Create additional case: Create another HR case without leaving the case you're viewing or working on. For more information, see [Creating a case from an HR case](https://servicenow-prod.fluidtopics.net/F2wxxsqughvL1Wx_aw8rRA "Create additional cases directly from the HR case you're working on in the Agent Workspace for HR Case Management.").
* Add task: Add an HR task to the case. For more information, see [Create a task for a case using Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/gu1TzIoaa6TQI5Dvh5CNhQ "Choose a task type when creating a task within a case. When assigning the task to an employee on Employee Center, you can also request how the employee acknowledges completion of that task.").
* Transfer case: Reclassify a case for another HR service. For more information, see [Transfer a case in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/mAl9q8rzaFkmSSKhpFsN2g "Many cases are created as a General Inquiry case. After researching the employee's needs, you can transfer an existing case to a different HR service.").
* Escalate case: Assign important cases to another tier or agent with more expertise. For more information, see [Escalating a case in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/_MrkOTGPeNNnRoEEXGJ7Ng "Escalate an HR case when you're unable to resolve an issue and must amplify the importance of a case.").
* Delete: Delete the case you're working on.
{#hr-agent-ws-more-icon__ul_q1s_vkf_15b}