--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Making reservations using the Create a reservation agent # Making reservations using the Create a reservation agent {#ariaid-title1} Release version: Australia Updated September 3, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Making reservations using the Create a reservation agent The Create a reservation agent in ServiceNow's Workplace Reservation Management allows employees to quickly find and book available workplace spaces using an enhanced Virtual Agent chat interface in Employee Center or the Now Mobile® chat interface. It intelligently suggests spaces based on the employee's location, workplace profile, and past reservation patterns, streamlining the reservation experience. Show full answer Show less ## Key Features * **Intelligent space suggestions:** The agent estimates employee location using assigned workspace and frequently reserved spaces to suggest available reservations. * **Flexible reservation timing:** Supports booking for specific times or all-day reservations. If no time is specified, it defaults to the current date and reserves for the full day or office hours depending on configuration. * **Manual selection option:** Employees can manually select a space via the reservation portal if the agent cannot find a suitable space or if they prefer a different location or time. * **Configuration-aware behavior:** The agent respects settings such as office hours, 12/24-hour time formats, and maximum days in advance allowed for reservations. * **Integration with Workplace Concierge:** Uses employee presence data from Workplace Concierge to improve reservation suggestions. If unavailable, it relies on workplace profile or past reservation data. * **Location constraints:** Space suggestions and reservations are limited to configured workplace locations defined in the Reservable Module. ## Practical Use for ServiceNow Customers ServiceNow customers can empower employees to make workspace reservations efficiently through conversational interfaces, enhancing user convenience and workplace space utilization. The agent's ability to interpret natural language queries for date and time simplifies booking, while fallback manual options ensure flexibility. Administrators can configure reservation parameters such as allowable booking windows, office hours, and workplace locations to align with organizational policies. Overall, the Create a reservation agent streamlines workplace space management by combining intelligent automation with user-friendly interaction, reducing friction in the reservation process and supporting hybrid work models. The Create a reservation agent enables employees to find an available space and create workplace reservations quickly. Employees can interact with the reservation agent using the Virtual Agent enhanced chat interface in Employee Center. They can also use the Now Mobile® chat interface for interacting with the Virtual Agent. The reservation agent estimates where the employees are located for a given workday. It considers their workplace profile (assigned space to an employee) and the spaces they most frequently reserve. Based on this information, the reservation agent finds and suggests spaces for reservations. The employees can suggest a different space, time or location using the chat interface. The agent also provides employees with an option to select a space manually from the reservation portal. The reservation agent provides this manual selection option when it cannot find a requested space. Employees can also use manual selection to search for a different space than what the agent suggests. While searching for a space and making a reservation, the reservation agent considers the following: * Date and time information when the employee is requesting to book a space for reservation.If the reservation agent doesn't find a date in the utterance "Reserve a space for me", it reserves a space for the current date and for all day. If time is provided, it tries to find an available space for the suggested time. For example, you can enter the prompt "Reserve a space for me from 3 pm to 4 pm" in the Virtual Agent chat interface. The agent reserves a space for you from 3 pm to 4 pm. If no time is provided, it reserves a space for All day. For more information, see [Configure a reservable module](https://servicenow-prod.fluidtopics.net/l6p53Vg_ZxeRsZRFSwIxtg "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal."). * When the All day meaning Reservable module configuration value is set to Office hours, the reservation agent makes a reservation for daytime. For example, if the office Start time is 9 am and End time is 5 pm, the agent reserves a space. The reservation is based on the start day and end day reservation properties. * All day meaning Reservable Module value set to Full day. The reservation agent reserves a space based on the 24-hour clock or 12-hour clock notations. For 24-hour time format, it reserves the space from (00 to 23.59). For 12-hour time format, it reserves a space from (9 am- 12 pm) and evening (1 pm to 5 pm) based on the office working hours. For more information, see [Properties installed with Workplace Reservation Management](https://servicenow-prod.fluidtopics.net/5aHYHdk6riXC2qjL0TOpFQ "Properties available with Workplace Reservation Management."). {#using-reservation-agent__ul_zq1_vdn_bhc} * Max days in future value in the Reservable Module. This value is set by your workplace administrator. The reservation agent reserves a space and provides dates for reservation based on the highest value given in the Max days in future configuration. If the Max days in future value is empty, the reservation agent provides a navigational link to the Advanced Reservation Portal. Employees can select the link to navigate to the Advanced Reservation portal and select a space manually. For more information, see [Create a reservation](https://servicenow-prod.fluidtopics.net/LBkfqMjl97bJJBIqLj9nug "Create reservations across multiple buildings, campuses, neighborhoods, or sites, spanning a single day or multiple days. Add attendees, visitors, and workplace services such as room configurations and catering, and synchronize details or resolve conflicts for recurring reservations."). * The reservation agent also checks the Workplace Concierge employee presence dashboard for insights on employees in-office days. For more information, see [Configure workplace space suggestions for employees](https://servicenow-prod.fluidtopics.net/EA1Tm~DiQr81ak9rLa8rPA "Configure the workplace space suggestions table to fetch workspace suggestions. Application provides workspace suggestions based on employee preferences when they are reserving a space."). If Workplace Concierge isn't installed, the reservation agent uses the workplace profile information (assigned space to an employee) to reserve an available space. It uses the primary location that is set for an employee to fetch the building location and available spaces for reservation. If the workplace profile isn't available, the reservation agent considers the past reservation data of an employee. It shows space suggestions based on the past reservation data (most frequently reserved spaces, date, and time). If the reservation agent isn't able to fetch or predict a location, it asks employees to enter manually their preferred workplace locations in the Virtual Agent chat interface. It provides space suggestions based on employee prompt inputs. * Workplace Locations tab information in a Reservable Module. The application provides suggestions from the configured workplace locations only. For example, if about 10 building locations are added to the Workplace Locations tab in a Reservable Module, employees can select a space from one of these buildings. Employees can't reserve a space, which isn't added to the workplace locations. For more information, see [Configure a reservable module](https://servicenow-prod.fluidtopics.net/l6p53Vg_ZxeRsZRFSwIxtg "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal."). {#using-reservation-agent__ul_ldy_gsm_bhc} * **[Reserve a space using the reservation agent](https://servicenow-prod.fluidtopics.net/MpJTPLBiYdTKnL~jjdntdQ)** The Create a reservation agent enables employees to reserve a space with a single prompt query or utterance. **Related concepts** * [Using the workplace collaboration Agent for space suggestions](https://servicenow-prod.fluidtopics.net/0d2kRpdPRpEUGpw1HYuZTg "The Workplace Collaboration Agent provides insights on your team members in-office attendance. Based on this information, the reservation agent finds and reserves a space for reservation and collaboration. The collaboration agent considers your colleague's in-office days, location, and suggests a space for collaboration when you're in office.")