---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use ServiceNow Otto Chat Integration

# Use Otto Chat Integration on employee portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Using the Moveworks AI assistant experience, your employees can access knowledge base,
requests, and tasks leading to improved productivity and operational
efficiencies.​

As an employee, you can use the AI-powered chat assistant to self-serve your work needs. You can go to AllSelf-ServiceEmployee Center to use the Moveworks AI assistant.  
* Benefit from the AI that knows your people, understands your business, and gets work done.
* Be more productive with AI-assisted conversational experience.
* Access information, services, and technology.
* Submit requests, check statuses, and update tickets.
* Enable easier access to relevant knowledge, services, and actions.

{#mw-employee-chat-ui__ul_cr3_jsz_1wb}Figure 1. Moveworks for Employee Center: Embedded AI assistant You can chat with the Moveworks assistant in a chat window and expand to full-page mode for complex conversations.
**Related concepts**   

* [Getting started with Otto Chat Integration](https://servicenow-prod.fluidtopics.net/lbNIKvAr92TQtpUqqOjUwQ "Moveworks integration adds an AI assistant to Employee Center replacing the standard Virtual Agent with Moveworks conversational AI.")  
**Related tasks**   

* [Install Otto chat application](https://servicenow-prod.fluidtopics.net/5k_XTG5RHzDZDp~r8l2CBA "Install and activate the plugin to enable AI-powered conversational experience in Employee Center and Employee Center Pro.")
* [Upload Java KeyStore certificate](https://servicenow-prod.fluidtopics.net/c_rqpxnwzcZ~3DNbG~LCdA "Upload a Java KeyStore certificate and specify the password that's sent in Moveworks encrypted email.")
* [Configure bot ID and AI assistant](https://servicenow-prod.fluidtopics.net/JwtenUJzXeqjXeSddgOB0A "Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.")  
**Related reference**   

* [ServiceNow Otto Chat Integration reference](https://servicenow-prod.fluidtopics.net/RTKtDxU3N3falnPZ741y0w "The reference topics for the application provide additional information about the settings, observations, and troubleshooting.")

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