Components installed with ServiceNow Add-in for Microsoft 365

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with activation of the plugin, including tables, user roles, and scheduled jobs.

    Roles installed

    Table 1. Roles installed with ServiceNow Add-in for Microsoft 365
    Role title [name] Description Contains roles

    Outlook add-in setup manager

    [sn_outlook_addin.outlook_addin_setup]

    Configures the ServiceNow Add-in for Microsoft 365, maps email fields to catalog items or forms.

    None

    Tables installed

    Table 2. Tables installed with ServiceNow Add-in for Microsoft 365
    Table Description

    Catalog Mapping Configurations

    [sn_office_catalog_mapping_config]

    Contains configurations for catalog items to map the catalog fields to email fields.

    This is a domain-separated list.

    Form Mapping Configurations

    [sn_office_form_mapping_config]

    Contains configurations for forms to map the form fields to email fields.

    This is a domain-separated list.

    Office Mailbox to Catalog Field Mappings

    [sn_office_mailbox_catalog_field_mapping]

    Contains information about the catalog fields that are mapped to email fields.

    Office Mailbox to Form Field Mappings

    [sn_office_mailbox_form_field_mapping]

    Contains information about the form fields that are mapped to email fields.

    Office Manifest

    [sn_office_manifest]

    Contains information about the manifest files created for different add-ins.

    Office Control

    [sn_office_control]

    Contains information about the office controls, like buttons or menus, created for different add-ins.