---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enable record producer for external user

# Enable record producer for external user {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
External users can submit requests through the External Legal Service Center catalog after you configure the record producer availability, access roles, and catalog topics.

## Before you begin

Role required: sn_lg_ops.legal_admin

## About this task

You can create record producers for external users to submit requests through the External Legal Service Center. For more information, see [Managing record producers for legal services](https://servicenow-prod.fluidtopics.net/ukqx8FShnpo2Vir6ZPqfzw "A record producer helps you set up a legal intake form containing fields that a requester has to fill in and initiate a legal request.").

## Procedure

1. Navigate to AllLegal AdministrationRecord Producers.
2. Select the record producer from the list.
3. Enable the record producer for external users.
   1. Select the Available For related list.
   2. Select Edit.
   3. Select Users with sn_lg_ext_portal.ext_user.
   4. Select Add icon (![Add icon]()).  
      Users with sn_lg_ext_portal.ext_user is moved to the Available For List.
   5. Select Save.
   {#lsd-ext-portal-config-intake-form__substeps_qr1_c5b_sdc}
4. Remove the external user role from the Not Available For related list.
   1. Select the Not Available For related list.
   2. Select Edit.
   3. Select SNC External from the list.
   4. Select Remove icon (![Add icon]()).
   {#lsd-ext-portal-config-intake-form__substeps_iyc_bvl_12c}
5. Assign the record producer to the External Legal Service Center catalog topic.
   1. Select the Assigned Topics related list.
   2. Select Add.
   3. From the Taxonomy list, select External Legal Service Center.
   4. Select Browse Legal.
   5. Select OK.
   {#lsd-ext-portal-config-intake-form__substeps_khv_nhv_jjc}
6. Select Update to save the record producer.
7. Configure ACLs for tables referenced from the record producers to make is available in the catalog.  
   For more information, see [Configure an ACL](https://www.servicenow.com/docs/access?context=t_CreateAnACLRule&version=australia&pubname=australia-platform-security&ft:locale=en-US).

## Result

The record producer is available for the external users in the External Legal Service Center catalog.

## What to do next

If you want Save as Draft option to be enabled for a record producer, enable the system property glide.sc.enable.save_as_draft.portal.elp. For more information, see [Enable save as draft option for record producer](https://servicenow-prod.fluidtopics.net/Zp1k3UK92MzVwWISsX~W7w "Enable the Save as Draft option for a record producer.").

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