---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a Workplace service activity

# Create a Workplace service activity {#ariaid-title1}

Release version: Australia  
Updated March 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create a Workplace service activity to trigger a background activity when a Workplace
service is selected. The activity can be an approval action, task, or a child
case.

## Before you begin

Role required: sn_wsd_case.admin or sn_wsd_case.manager  
Ensure that you have the following details:

* Task templates and Case templates to link to a workplace service activity.
* A workplace service with fulfillment type selected as Service activity. For more information, see [Create a Workplace service](https://servicenow-prod.fluidtopics.net/V32qBbYBlZHnhImIjiAM_w "Create a workplace service with predefined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs.").
{#create-workplace-service-activity__ul_frw_brp_smb}

## About this task

Activities can be approvals, tasks, or child cases. You can specify the order in which these activities must be triggered.

## Procedure

1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupWorkplace services.
2. Select the workplace service that you want to modify to add more workplace service activities.
3. Select New under the Workplace Service Activities section in the Workplace services form.
4. On the form, fill in the fields.  
   {#create-workplace-service-activity__table_ews_1x4_smb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Enter a name for the service activity. |
   | Activity type | Select the type of service activity that you want to create: * Approval: Creates an approval activity. * Task: Creates a task activity. * Child case: Creates a child workplace case. * Execute service item: Executes the tasks or cases created for workplace service items ordered by an employee along with the workplace service. For more information, see [Add a workplace service item to a workplace service](https://servicenow-prod.fluidtopics.net/yhh73WhQ_4t3ChiYXIJdew "Configure a workplace item that an employee can order along with a workplace service request or as part of the reservation. For example, while making a reservation, an employee can order a workplace service item such as catering, an additional chair, whiteboard, marker, and more."). * Automated task: Creates an automated task that will be closed without any manual intervention. {#create-workplace-service-activity__ul_sgc_t1r_smb} |
   | Missing all approves | This field appears if you select the Activity type Approval. From the list of options, select what action to take if approvers are missing. |
   | Wait for | This field appears if you select the Activity type Approval. Select the type of approval required to close the case. From the options, select whether any approver can approve, all approvers must approve, or if the first response from any approver is an approval. Point to the options to view more details. |
   | Application | Make sure that Workplace Case Management is selected. |
   | Parent service | Option to add a parent Workplace service. |
   | Order | Specify an order for this activity. Depending on the order, the service activity is initiated. Note: You can specify only one Service Activity of type Approval in a single order. |
   | Approvers | This field appears if you select the Activity type Approval. Select approvers for the case from the configured performer criteria. Select unlock to select. |
   | Workplace case service | This field appears if you select the Activity type as Child case. Select the search and select the workplace service you want to set as a child case. To add a workplace service, see [Create a Workplace service](https://servicenow-prod.fluidtopics.net/V32qBbYBlZHnhImIjiAM_w "Create a workplace service with predefined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs."). |
   | Continue if incomplete | Select this option if you want this activity to continue when the activity is closed or incomplete. |
   [Table 1. Workplace service form fields]

   {#create-workplace-service-activity__table_ews_1x4_smb}
5. **Optional:** Enter the conditions in the condition builder that you want to trigger the background activity.  
   For example, a task for the activity will be created only when the condition matches the case record.  
   In releases prior to the Quebec release, fields had to be selected from the Workplace Case \[sn_wsd_case_workplace_case\] table and service catalog variables such as questions could not be referenced.
6. Select Submit.

## Result

The Workplace Service Activity is created and will be executed when the parent Workplace service is requested.

*[\>]: and then