--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Manage # Managing workplace locations {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing workplace locations The Workplace Space Management application enhances the space administration capabilities provided by Workplace Core by enabling more detailed configuration and management of workplace location records, including buildings, floors, areas, and spaces. It supports comprehensive space-related settings essential for planning, allocation, and utilization. Show full answer Show less ## Key Features * **Measurement Details:** Define size and units for workplace locations. For buildings, floors, and areas, specify total and usable size to facilitate infrastructure planning and maintenance. * **Allocation Management:** Assign cost centers, departments, or workplace entities to locations to track and manage workplace activities. Supports pushing down allocations to child locations with configurable replacement options and progress tracking. * **Space Usability:** Mark space types as usable or not to control inclusion in reservation activities and usable size calculations. * **Flexible vs. Permanent Spaces:** Configure workspace/desk spaces as flexible (reservable) or permanent (non-reservable) to control availability on the Reservation portal. * **Anomaly Detection:** Identify and view anomalies caused by mismatches in cost center, department, or assignment type between users and workplace locations. * **Hierarchical Location Management:** Add and manage campuses, buildings, floors, areas, rooms, and spaces with detailed attributes such as region, site, time zone, size, and assignments. * **Status Management:** Set workplace location status (Active, Future, Temporary, Retired) to control availability for workplace activities. * **BOMA Classification:** Define and map BOMA types to classify spaces according to BOMA standards. * **Space Recommender Rules:** Create rules to support space assistance requests, enabling users to receive optimized space allocation recommendations via the Workplace Service Portal. * **View and KPI Configuration:** Configure filters for scenario planning views and create KPIs to aggregate space data for planning insights. * **Allocation Change Tracking:** Review changes in space allocation types to effectively plan workplace scenarios. ## Practical Benefits for ServiceNow Customers By using Workplace Space Management, customers can precisely define and manage workplace locations, align space allocations with organizational structures, and optimize space utilization through flexible or permanent designations. The application supports informed decision-making with measurement details, anomaly detection, and KPI tracking. It improves reservation management by enabling usability settings and space recommender rules, streamlining workplace service delivery and enhancing employee experience. Additionally, detailed hierarchical location records and status controls ensure accurate workplace data governance and operational efficiency. Apart from the space administration features provided by Workplace Core, the Workplace Space Management application enables you to configure exclusive space-related settings. To create workplace location records for buildings, floors, areas, and spaces you can use Workplace Core or Workplace Space Management. To add a workplace records using Workplace Core, see [Create records for your workplace data](https://servicenow-prod.fluidtopics.net/Mg7BjG_Lg9u9k_Ns9KRVLA "Create individual records of your workspaces, floors, office buildings, and workplace locations within the Workplace Core application. Either insert new data or add records to the existing workplace data."). Workplace Space Management provides more options for workplace-related functionality to the workplace location records. You can use the Workplace Space Management application to view the workplace location forms in the Space Management view. The following features are available in the Space Management view on the workplace location form: Measurement details : Specify the measurement details of the workplace location such as the location size and the unit of measurement. For buildings, floors, and areas, you can also specify the total size and the usable size to plan infrastructure and other maintenance activities. For more information, see [Compute CAD file properties to extract space or room surface area](https://servicenow-prod.fluidtopics.net/CYIjldwF2DBI8QYdrC3xjg "Extract room and space dimensions from CAD files or Indoor Mapping Map Studio. Use the extracted properties in Workplace Service Delivery (WSD) space measurement table."). Allocation : Allocate or assign a cost center, department, or a workplace entity to workplace locations to track locations and perform workplace-related activities. Push down the allocation to child locations : Automatically assign the allocation type of the parent location to the child locations. Specify how you want to implement the push down functionality in the Push down field. You can track the progress of the push down process in the Push down state field. The push down functionality depends on the following conditions: * If the child location has an existing allocation, the child location's allocation is either replaced or not replaced based on the Push down option specified in the parent location. * The accessibility of the spaces assigned with an allocation depends on whether the user workplace profile configuration and the Space type configuration match. For more information, see [Allocation - types, setting, and impact](https://servicenow-prod.fluidtopics.net/Y7FypG8tTue1LhtWtmJliQ "You can categorize the locations in your organization based on cost center, department, or workplace entity."). {#Creating-workplace-location-records-using-spce-mgmt__ul_wz2_pd1_xpb} Space usability : Specify whether a space type is usable. If a space type is usable, the spaces assigned to that space type are included in reservation-related activities and the usable size calculation of the parent location. If a space type isn't set as usable, then the spaces assigned to that type aren't included in reservation-related activities or the usable size calculation of the parent location. Flexible or permanent spaces : Configure a space as a flexible or a permanent space. This feature is applicable only to spaces of the space type Workspace/desk. If you configure a space as flexible, then the space is available for reservation on the Reservation portal. If you configure a space as permanent, then the spaces ares not available for reservation on the Reservation portal. View anomalies caused in a workplace profile : You can view the reason for anomalies in a workplace profile. Anomalies in workplace profiles are caused by a mismatch in the cost center, department, or assignment type between the user and the workplace location. For more information, see [Workplace location assignment anomaly types](https://servicenow-prod.fluidtopics.net/mhGLRNK6qFuvH6IFNMvr5w "Anomalies occur when there’s a mismatch in the allocation or assignment of a workplace profile and workplace location."). * **[Add a campus](https://servicenow-prod.fluidtopics.net/B9tLt7_ZZnToRXlnEMEIJQ)** A Workplace Service Delivery campus contains buildings, floors, areas, or spaces. * **[Add a building using Workplace Space Management](https://servicenow-prod.fluidtopics.net/xH6SRySSTWDuYeQ~NO1Ncg)** Create a record for every building that is part of your organization. Specify to which region, site, and time zone does the building belong to. * **[Add a floor using Workplace Space Management](https://servicenow-prod.fluidtopics.net/FVceGk_49acz2rlrTLe2AQ)** Create a record for every floor of a building. Specify the measurement details of the floor such as the total size and the usable size. * **[Add an area using Workplace Space Management](https://servicenow-prod.fluidtopics.net/_9evU0HbUPJmVOyvafG9oQ)** Create a record for every area that is located on a floor. * **[Add a room using Workplace Space Management](https://servicenow-prod.fluidtopics.net/aNwzEwvV9gZDb2DIR5S_Nw)** Create a record for every room located in an area or a floor. Specify the size of the room. Assign the room to a cost center or a department. * **[Add a space using Workplace Space Management](https://servicenow-prod.fluidtopics.net/j7hHyn~kCogfn7rzguVlpw)** Create a space record for every workspace located on a floor. Specify the space type and the size of the space. * **[Allocate a cost center, department, or workplace entity](https://servicenow-prod.fluidtopics.net/SLKO8N9E0MxlA6VYXg6e1g)** Assign either a cost center, department, or workplace entity to a workplace location. Manage space consumptions, expenses, workplace assignments, and reservations based on an employee cost center, department, or workplace entity. * **[Configure a workspace or desk as flexible or permanent](https://servicenow-prod.fluidtopics.net/XC84IBxgVogL0qj3gsSJDw)** Define if a space is flexible or permanent. On the Reservation portal, the availability of a space for a user profile depends on its assignment type. * **[Update the measurement details of a workplace location](https://servicenow-prod.fluidtopics.net/i4WT3Wm_yX7d3DRFNIVMUw)** Specify the size of a location. If the location is an area, floor or building, then you can update or recalculate the total and usable size. * **[Change the status of a workplace location](https://servicenow-prod.fluidtopics.net/s73BjO2HWJD8Zty34Enk0w)** Change the availability of a workplace location to Active, Future, Temporary, or Retired. The availability of a workplace location for any workplace-related activities is determined based on the status that is set. * **[Configure a BOMA type](https://servicenow-prod.fluidtopics.net/9Kuzno~R8o1t4B10~QlzbQ)** Define a BOMA type using which you can classify a space based on its BOMA standard. * **[Map a space type with BOMA type](https://servicenow-prod.fluidtopics.net/7mu_07dvLOV8CmAVP20Ncg)** Using Workplace Space Management, map a space type that you created using Workplace Core with a BOMA type. * **[Create a Space Recommender rule](https://servicenow-prod.fluidtopics.net/3yZn4hWbnewXsAgjK4WHUg)** Define a space recommender rule using which the qualifying spaces must be calculated when a user raises a space assistance request using Workplace Service Portal. You must have Workplace Central plugin. * **[Raise a space assistance request](https://servicenow-prod.fluidtopics.net/PSoxI7r__5ojlYKrshJ51Q)** Submit a workplace service request to get space allocation recommendations using the Workplace Service Portal. The Workplace Service Delivery space assistance provides you with the best space allocation plan options based on the space quantity and the department that you specify. You can select the most suitable allocation or none. Depending on your selection, the Space planner deploys the plan to use. * **[Create a view-by configuration](https://servicenow-prod.fluidtopics.net/_NrxTkCAMm2uliPBOFHKAQ)** Create a configuration to filter the view of the scenario planner or building overview. * **[Create a KPI Configuration](https://servicenow-prod.fluidtopics.net/Djc3HrazXdyEcBqJJX~pKw)** Create a key performance indicator (KPI) that aggregates values from the Space table for use in the Space Planning module. * **[Reviewing allocation changes](https://servicenow-prod.fluidtopics.net/zXA0FBz6DOQOL09GTsgY7A)** Review allocation changes in the Space Allocation Type Change Tracker table to plan changes for your scenarios.