---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace Service Portal

# Workplace Service Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and
get help using virtual agent chat support.  
Note:  
In Workplace Core \[sn_wsd_core\] starting with version 2.19.0, the navigation path for the Workplace Service Portal is not available in the application context menu search AllWorkplace Core. You can access the Workplace Service Portal from the Employee Center portal home page. For more information, [Workplace services on the Employee Center portal](https://servicenow-prod.fluidtopics.net/yMzErcgQ76G~yJl8CSZZ3A "Avail workplace-related services using the Employee Center portal. The Employee Center portal is a unified portal that brings all the employee-related services at one place.").

In Workplace Core starting with version 2.18.1, the navigation path is available in the application context menu search and you can access the Workplace Service Portal from AllSelf-ServiceEmployee CenterWorkplace Services.  
From the Workplace Service Portal, you can do the following:

* Open the Reservation portal and make reservations for meeting rooms, desks, or any other reservable workplace items.
* Make a reservation for a time slot directly using the Reservation widget on the home page.
* Register visitors in advance and customize their visit. Register a guest or an off-site colleague for either a short duration or a complete day.
* View and search through top-rated knowledge base articles to find information. As you enter search terms, the search field displays suggestions based on keywords.
* View your requests and approvals (if you're an approver).
* View the location directory of your organization. Search for a co-worker, a space or any workplace location on the world map.  
  Note:  
  To view the maps in the Location directory and within Workplace Reservation Management, use Mappedin and Indoor Mapping. For more information on how to use floor maps, see [Workplace Space Mapping](https://servicenow-prod.fluidtopics.net/6ByX69HJ7~NMnTFKerTi3g "ServiceNow Workplace Space Mapping provides indoor maps for interactive locations and wayfinding with Indoor Mapping and Mappedin. Indoor Mapping is part of the Workplace Service Delivery suite while Mappedin a third-party map provider.").
* Submit requests for general inquiries, visitor registration, shift-based reservations, and other needs.
* Chat with a virtual agent to submit requests and view submitted requests.
* Submit a general help request by selecting from a list of service catalog items.
* Submit a request to move to another location.
* Request new furniture.
{#workplace-services-portal-wsd__ul_jcv_4yz_vqb}
**Related concepts**   

* [Workplace services on the Employee Center portal](https://servicenow-prod.fluidtopics.net/yMzErcgQ76G~yJl8CSZZ3A "Avail workplace-related services using the Employee Center portal. The Employee Center portal is a unified portal that brings all the employee-related services at one place.")
* [Virtual Agent for Workplace Service Delivery](https://servicenow-prod.fluidtopics.net/_xkjUImEEdLWRw3Rm_VUoA "Workplace Service Delivery provides you with delivered conversations in Virtual Agent, which is an automated chatbot that enables employees to request services or raise inquiries. The Virtual Agent is available on the Employee Center where employees can find all their workplace-related information.")

*[\>]: and then