Configuring Case and Knowledge Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install the plugin and configure features to enable HR agents to work on requests.

    Using guided setup to implement Case and Knowledge Management

    Guided setup provides a sequence of tasks that help you configure Case and Knowledge Management on your instance. To open guided setup for Case and Knowledge Management, navigate to HR Administration > Guided Setup.

    For more information, see Guided setup for HR Service Delivery.