---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring ServiceNow Otto for Employee Center Pro {#ariaid-title1}

Release version: Australia  
Updated August 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Guidance for setting up ServiceNow Otto for Employee Center Pro.
ServiceNow Otto for Employee Center Pro features are organized into categories, each with its own landing page to help guide users through the configuration process.

* [Content Engagement](https://servicenow-prod.fluidtopics.net/n4s0CB28TbUOGESvPyYjfg "Content engagement enhances news articles by providing users with a way to comment and react to articles. Managers can measure the effectiveness of their content using engagement metrics.")

  Content engagement provides users with a way to comment and react to articles and for managers to measure the effectiveness of their content using engagement
  metrics.
* [Creating employee communications](https://servicenow-prod.fluidtopics.net/xWgSi_qWpDKDvznkpG2H6g "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.")

  Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a
  variety of content types including portal content, notifications, mobile content, and tasks.
* [Enterprise Service Management Integrations Framework](https://servicenow-prod.fluidtopics.net/V83z93O4Jwab3fvIv6SGbQ "The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.")

  The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems.
* [Outlook Actionable Messages](https://servicenow-prod.fluidtopics.net/MDu2b5SoD2vT58ihq8sktA "Reference topics provide additional information about the lists and forms that you use to configure ServiceNow for Microsoft Outlook.")

  Outlook actionable messages plugin enables users to respond to the survey from within the Microsoft Outlook
  application.
* Use the admin console to activate the various ServiceNow Otto applications and skills that you're entitled to.

  Note:  
  ServiceNow Otto for Employee Center Pro only provides employee or requester conversations and might require other ServiceNow Otto products to deliver AI agents or other related features.
{#na-emp-cente-pro-configuring__cf-config-parent-tasks-ul}
**Related reference**   

* [Employee Center Pro](https://servicenow-prod.fluidtopics.net/DYWz~8GU_TgORQzUscjYXQ "Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.")  
**Related topics**   

* [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US)