---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Assign a safety case from the Universal Request

# Assign a Health and Safety case linked to a Universal Request {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign the Health and Safety case that is associated with the Universal Request to an agent. If the assignment group is selected then an agent in that group can be selected.

## Before you begin

Role required: admin or sn_uni_req.routing_agent

## Procedure

1. Navigate to AllHealth and SafetyHealth and Safety Workspaces.
2. Select the cases icon (![Health and safety cases icon.]()) to open the Cases tab.
3. In the lists tab, select Universal Request and then select All.
4. Select the universal request record that has the safety case to be transferred.
5. In the Primary Ticket field, select the information () icon to open the health and safety case.
6. In the Assigned to field of the safety case, select an agents name.
7. Select Save.
{#hs-assign-universal-request-agent__steps_etf_v1l_khc}

## Result

The case gets assigned to the new agent and the options to Close case, Transfer, Unrestrict, and Create Associated Ticket appear on
the Health and Safety case record associated with the Universal Request, provided the current user is the assigned agent.

## What to do next

The agent can either resolve or close the primary case or transfer it to another department or agent from the Health and Safety Workspace.

*[\>]: and then