---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working with approvers for a case in Agent Workspace for HR Case Management

# Working with approvers for a case in Agent Workspace for HR Case Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
HR cases can be set up to require approvals before it can progress to
completion.

The HR service configures actions related to approvals. For more information on HR service
configuration, see [Configure an HR service](https://servicenow-prod.fluidtopics.net/A_yw~z4CagxhmAMrED8nhA "Create or modify an HR service to define the request to fulfillment process for that case type. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers.").

When a case requires an approver, the request for approval appears in the approver's Employee Center or portal under To-dos.

In Agent Workspace for HR Case Management, the child tab Approvers lists
all requested approvers.

## Multiple approvers {#hr-agent-ws-approvers__section_y5g_k1t_msb}

HR services can have multiple approvers. When configuring an HR service, you can select approvers from fields on the HR case. For example, the subject person's manager can be selected as an approver. Using case fields provides maximum flexibility when assigning approvers.

When an approver is assigned from a case field, the approver may not be found in the following circumstances:  
* The subject person's HR profile does not contain a manager
* The subject person's manager recently left the company
* The manager field is empty or invalid
{#hr-agent-ws-approvers__ul_fps_fkn_kjb}

When an approver is missing, a warning message appears on the Approvers tab: