---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Microsoft Teams integration for Agent Experience

# Use Microsoft Teams integration for Agent Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Allow the agents to work and manage the major incidents from Major Incident Management
(MIM) workbench through Microsoft Teams.
* **[Use Notify connector for Microsoft Teams](https://servicenow-prod.fluidtopics.net/8hRWf8B~ERCecNRri6CPtg)**   
  Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Notify connector for Microsoft Teams.
* **[Use Microsoft Teams Meeting Extensions](https://servicenow-prod.fluidtopics.net/6a0lOu_30iscuzIks~is5g)**   
  Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams Meeting Extensions.