---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install AI agents

# Install AI agents for Health and Safety {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install AI agents on your ServiceNow instance to enable the agentic AI experience.

## Before you begin

To get started with AI agents, you must enable AI Search on your instance.

Role required: sn_aia_admin

## About this task

AI agents are not standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate ServiceNow Otto for Health and Safety. For more information, see [Install ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/ayL8S2McfjywHq~477RZGw "If you have the admin role, you can install the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) to enable generative AI capabilities for summarizing safety incidents on your instance.").

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for and select the ServiceNow Otto for Health and Safety application.
3. Select Install.
{#ai-agents-now-assist-hs-install__steps_ekq_jdb_h2c}

## Result

The AI Agent for Health and safety \[sn_hs_ai_agents\] plugin associated with the ServiceNow Otto for Health and Safety application is installed on your instance.

## What to do next

To access AI agents in the ServiceNow Otto panel, you must enable the panel. See [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

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