---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Search in Legal Service Delivery

# Search in Legal Service Delivery {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Legal Service Delivery supports multiple search engines that helps you quickly find the most optimal information in the Legal Counsel Center and Employee Center.  
Legal Service Delivery (LSD) supports the following search engines.{#lsd-search-overview__table_u53_2sh_tdc__entry__2}

| Search engine | Available in |
|-|-|
| Zing search - Provides indexing and searching record data by table. | Enabled by default in the base system for the following: * Global search * Legal Counsel Center * Employee Center {#lsd-search-overview__ul_erz_ptj_b2c} |
| AI Search - Provides a consumer-grade search engine with auto correction and most relevant results. | Enabled by default for the following when AI Search is activated: * Global search * Legal Counsel Center * Employee Center {#lsd-search-overview__ul_fwc_5tj_b2c} Note: If AI search is disabled for Legal Counsel Center or Employee center you need to enable it manually. For more information, see [Configure AI Search for Legal Counsel Center](https://servicenow-prod.fluidtopics.net/g05KumxnibDeZgCilfGGWA "Configure your AI Search implementation for Legal Counsel Center Workspace.") and [Configure search source when AI search is disabled](https://servicenow-prod.fluidtopics.net/3Ci3V_F6M0NR~CvUQo7ZUA "In Employee Center, the AI search is enabled by default. In situations where the AI search is disabled, you can configure a search source from which to fetch search results."). |
| Q\&A Genius Results - Provides concise, actionable answers search results from Knowledge article. | * Legal Counsel Center - Enabled by default when AI Search and ServiceNow Otto for Legal Service Delivery (LSD) both are activated. * Global search - Enable it manually. For more information, see [Enabling Knowledge base articles Genius Results](https://www.servicenow.com/docs/access?context=enabling-now-assist-qa-grs&version=australia&pubname=australia-platform-administration&ft:locale=en-US). * Employee Center - Enable it manually. For more information, see [Enable Now Assist genius results](https://servicenow-prod.fluidtopics.net/G1BzgpQ7XmPYhRcBZXtj6Q "Enable the Now Assist in AI Search setup to use Now Assist genius results.") {#lsd-search-overview__ul_gdz_svj_b2c} |
[Table 1. Search engines supported in LSD]

{#lsd-search-overview__table_u53_2sh_tdc}For more information, see:

* [Zing text indexing and search engine](https://www.servicenow.com/docs/access?context=c_ZingTextSearch&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
* [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
* [ServiceNow Otto for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/8gfxhtRE~xVP_4Z3E5jVVw "ServiceNow Otto for Legal Service Delivery (LSD) provides AI-powered summarization for legal requests and matters, and generates actionable answers from knowledge article search results in Employee Center, Legal Counsel Center, and global search.")
{#lsd-search-overview__ul_ugs_ff3_tdc}